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Business Profile

Detox Center

Atlanta Detox Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Detox Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a hospital indemnity plan through **** which would pay over 1/2 of my bill but the company will not provide the appropriate documentation of my stay at the facility despite several phone call and email attempts.

  • Initial Complaint

    Date:02/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service was March 15th-April 6th of 2023. The date of the first bill we received was 11-27-2023 which told us it was over 120 days over due on a bill we had just received. My insurance paid ADC $75,720.32. After multiple conversations we were promised that Atlanta Detox was in network for my insurance (it clearly was not) and we were promised by two individuals that any extra payment I would be put on tuition for my stay. My wife and I tried for two months to get in touch with ADC regarding the tuition that was promised and our calls were ignored and never returned after over 8 voicemails were left. We are disputing the fact that this balance was supposed to be put on tuition so I should not have received a bill at all and the fact we were lied to regarding ADC being in our insurance network. ADC tried to resolve the issue by offering a 20% discount which is just not an adequate resolve for over an $11,000 bill and being paid over $75,000. I tried to tell ADC that we would pay them a one time payment of $4,000 to resolve this bill (which would have been the amount due if they were in-network for my insurance.

  • Initial Complaint

    Date:10/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent 27 days at Atlanta detox center and they promised me 3 months of disability but they never filed it and they are impossible to get in touch with and now Im trying to go back to work but my job is saying that I need a return to work form and they will not call me back to give me anything so now I cant go back to work and Ive missed 6 weeks with no disability.

Atlanta Detox Center is NOT a BBB Accredited Business.

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