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Business Profile

Handyman

A Enterprises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 2021, I hired my neighbor, John Atkins after he approached me with a business card advertising his HVAC, Plumbing, Electrical- Heat Pump, Appliance business, to: 1. Repair back door; 2. Install water heater; 3. Install Rev-A-Shelf (5 gal. pull out trash can). He used a ********* helper for the back door (********************* ************). No invoice, bill, or receipt. It was all verbal ***************** in full. Contacted Atkins 2x bc back door needed adjustments. He sent ****** each time who did great ****************** even used him for other home improvement work & referral. Contacted Atkins to adjust pull out trash ** it won't completely pull out. He refused, told me to buy a drill & adjust it myself. Dec. 7th, 2021, my late husband had a massive heart attack & my 88 yr old dad eventually recovered after 6 mos, from covid-19, causing me deep stress & mourning for months. It's why there was a time lapse for my asking for the work adjustments. I was running back & forth to 2 hospitals, & post covid caring for my dad. But I need BBB's help for Atkins to adjust the pull out trash can so I can actually pull the trash can out in order to pull the trash bag out. Thank You, BBB *************************

    Business Response

    Date: 07/18/2023

    I ***** Atkins have resolved ****************************** concern with her trash can, she stated she was satisfied with the corrections.

    Thanks for your attention BBB,

    Sincerely,

    John Atkins

    Customer Answer

    Date: 07/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

A Enterprises is NOT a BBB Accredited Business.

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