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Business Profile

Recreational Vehicles

A 1 Mobile R V Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to fix my a/c on my camper trailer. They came and told me it needed a new one so I agreed to have them to install one. It cost me 1,750 to replace it. A couple days later I realized I had an extended warranty on it so I asked that they send all information to the warranty company. I have been trying for 2 months and he keeps saying he will do it that day but so far has not. I have contacted him around 5times and he just will not send it. I check with the warranty company every week and they say he hasn't sent the information. Please help me because I only have so many days and they will close my claim. Thank you so much

    Business Response

    Date: 12/18/2022

    First, I notice the letter I received says “third notice”, however this is my first time seeing this. As for the complaint, the customer called us out in July and asked us to diagnose his RV’s air conditioning. We came out promptly and found the unit was low on refrigerant. After explaining his options to him, he decided to go with a new ac. We even converted him from one brand to a brand we feel is better and explained it all to him. The customer paid the agreed amount and was given a receipt and the unit’s paperwork explaining the manufacturer’s warranty. His complaint stated that he called us (2) days later. It was more like (2) weeks later. We told him at that point that we were pretty sure they wouldn’t cover it because, as his warranty paperwork and their automated service clearly state, we must contact them to file a claim immediately after diagnosis and before any work is done. It also states that failure to do so will result in a denied claim. My partner Mark W***** had spoken with Mr. ******* a couple weeks after the repair and explained to him that if (Mark) had time he would try and look into it. Since we (A1) had completed the agreed upon repair for the agreed upon amount, we felt that this call would be a courtesy at this point and did not consider it to be emergent at all. Despite all of this Mark has spoken with the warranty company and was able to plead with him to get some of his money back. We are deeply disappointed that it has come to this especially since we have already done our part to it's completion. Mr. ******* also states he’s been calling the warranty company, but when Mark spoke with them earlier this week they claim they haven’t heard from him. I hope this helps to clear things up a little bit.

    Customer Answer

    Date: 12/19/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

A 1 Mobile R V Service is NOT a BBB Accredited Business.

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