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Business Profile

Mailbox Manufacturers

Creative Lawn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailbox Manufacturers.

Complaints

This profile includes complaints for Creative Lawn's headquarters and its corporate-owned locations. To view all corporate locations, see

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Creative Lawn has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone plowed my mailbox down. I contacted Creative Lawn and Lighting on 12/7/23 and asked them for a price for a new mailbox. The quoted me and sent me an invoice for $701.11. I asked them when they could install new mailbox and they gave a date of Tuesday, 12/12/23. They told me to leave the money on the front porch. On 12/12/23 they removed my broken mailbox and installed new mailbox. They called me that afternoon and stated they would have to get a new plate for the mailbox because the one they have was too big. They said they would come back on Wednesday, 12/13/23 to finish the installation and attach the light to the top. I get home to see they took their money and the mailbox is left with no light, sitting on a block, the numbers for my address are backwards, and wires hanging out the top and side. It does not look new, but looks like it was welded. I sent them a text asking why it was not repaired on 12/13/23 and if this was a new mailbox. As of today, 12/14/23, Creative Lawn has not shown to finish installation. They will not return any texts regarding this issue and to answer anything regarding if this mailbox is new or repaired.

    • Initial Complaint

      Date:02/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid to have my damaged mailbox replaced in October. Have never received it. I have contacted them multiple times. Every time they promise to deliver and replace it that week. Still do not have it replaced even tho we paid in full

      Business Response

      Date: 02/14/2023

      The Mailbox was installed on February 13, 2023.

      Customer Answer

      Date: 02/14/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

    Creative Lawn is NOT a BBB Accredited Business.

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