Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Bathroom Remodel

The Uniq House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Remodel.

Reviews

This profile includes reviews for The Uniq House's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Uniq House has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Uniq House

      880 Holcomb Bridge Rd Roswell, GA 30076

    • The Uniq House

      1033 S Cobb Dr SE Marietta, GA 30060-3303

    Customer Review Ratings

    2/5 stars

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromVanessa H

      Date: 02/19/2024

      2 stars
      I purchased all the cabinets for my kitchen remodel on 12/5/23. I paid to have them assembled and delivered. Once me contractor started the install, the cabinet was too tall to install the microwave over the stove. I asked **************** (Uniq House) if I could exchange the cabinet for a shorter one, but they refused. While *********** was ordering all that was needed for the project. There are only 18" from the bottom of the microwave to the top of the stove, that's not enough room to cook anything. They tried to tell me that was the standard distance from the bottom of the microwave to the top of the stove. They said it was my mistake with the measurements and that I could purchase an additional cabinet, but they would not take it back because it was already assembled. All I was seeking was good customer service and an even exchange. They were dismissive, condescending, and kept repeating, "It's not our fault, it's not our fault. I wish I had read the reviews before I spent my money with this company.Update:I did provide measurements of my existing cabinets.I went through the design process with Tari. I was not shown a visual rendering of the final design.Which would have revealed the mistake. **** admitted that this step was skipped. I was relying on the design expertise of Tari since I have never done a renovation before. There was no accountability taken by **** or Bill for their failure as design consultants. Only finger pointing at me because I came in with the measurements for my existing cabinets. I did tell **** during the design process that I would be putting the microwave above the stove.Only after I wrote the review were they willing to work with me to resolve the issue, but I'd already purchased the correct cabinet from another company. This whole fiasco delayed my kitchen renovation by two days, excluding the weekend, causing me extreme stress trying to get my project back on track.The cabinets are very beautiful and good quality

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.