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Business Profile

Caterer

Talk of the Town:

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

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Review Details

  • Lauren C

    Date: 10/08/2022

    Lauren C

    Date: 10/08/2022

    Talk of the Town almost ruined my wedding in October of 2021. Besides staff causing property damage to our venue, the staff was drinking on the job (both through my open bar and their own mini bottles) utilized the wrong spaces (we were unable to use the already paid for rooftop of the venue because they decided to store equipment there), and staff served people the wrong meal with no regard to previously discussed dietary restrictions. I had guests with allergies who were served the wrong dish and were berated by staff when they asked for their allergen friendly dish. Set-up was a nightmare - the truck backed into and damaged the building's awning, they "forgot" to put out the menus I dropped off and the head table did not have any cutlery or napkins. Since the staff was drinking, they were incredibly loud and interrupted my ceremony. The banquet manager quit an hour before the event started, leaving my wedding planner to help call out orders and manage the catering staff. And when my parents brought this up to the owner, he was unapologetic. The sheer unprofessionalism of this caterer is astounding. I am a corporate event planner and have worked with dozens of *******-based caterers and would NEVER recommend TOTT. I am truly shocked they are in business still with the toleration of these types of practices and poor levels of client service. While the pricing may be decent, the poor quality, horrendous service, and lack of tact is not worth it. Any brides or planners out there, I cannot stress enough to go in another direction.

    Talk of the Town:

    Date: 01/13/2023

    We appreciate all honest reviews.I was in clear and respectful communication with your Father, the venue, and your coordinator regarding the instances. After a few emails we had a conference call and reached an agreeable resolution. Perhaps he didnt share this with you. There were miscommunications between the client, venue, and our team regarding where we would be allowed to set up our onsite kitchen. The venues only solution was to put us on the rooftop. Our staffing manager and human resource director investigated and documented the actions of 5 staff members and they were all terminated. This led to an adjustment in our standard operating procedures. As a business owner, I am constantly trying to better our company and this is evident by our reviews. I invite everyone to visit any review platform and you can see how we are rated by the clients that we serve.
     

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