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Business Profile

Computer Services

CL3 Technology

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lap Top Computer purchase with a Service Plan. ORDER PLACED Oct 31, 2024 8:32 PM PST ORDER # ***-2486537-8021029 B07C6K55M7 **** Latitude 5580 HD 15.6 Inch Business Laptop Notebook PC ****** Core i5-6300U, 8GB Ram, 256GB SSD, Camera, WiFi, HDMI, ************ Win 10 Pro with Numeric Keyboard (Renewed)shipping iconDate Shipped: Nov 4, 2024 7:45 AM PST First complaint filed in December of 2024 not sure on the exact date but was after December 18th. Called *************** Plan that was selected by ********. Asurion was rude and no help emails exchanged back and fourth for 3.5 months. Also called CL# and spoke to someone there who told us to contact Asurion again and also were no help.Contacted Amazon and Filed a A-Z claim, company never reached out until ****** sent this....This is ************************ team. A customer reached out to us with some questions about a purchase they made from you. Heres a description of the issue:Product: B07C6K55M7 Order number: ***-2486537-8021029 Return requested: No Reason for contact: The customer is calling because the item is defective and they have reaching out since December but no resolution is provided. Asurion is not also helpful. Please do not reply to these messages so we can activate the A-Z claim guarantee refund on April 12, 2025. Thank you.Please respond to this request within 48 hours.Thanks,Company response was this...... Apr 9, 2025 12:20 PM This is a very confusing message. We have not heard from the customer and we are not Asurion. We are certainly not looking to receive an A to Z claim, so what can we do to help?Apr 21, 2025 10:23 AM Hi *****:Thank you for shopping with us. ****** seller CL3 Technology LLC would like to follow up on your recent return.---Message from seller CL3 Technology LLC:This is well outside of the 90 day return period. If you return the item, then a refund will not be granted.

    Business Response

    Date: 05/09/2025

    This customer purchased an item that came with a 90 day warranty with our company (CL3 Technology) and they purchased an extended warranty with a different 3rd party that is not affiliated with us. They reached out 3 months after the warranty with us had expired and tried to do a return.  We politely let them know the warranty with us had expired on the item and we could not accept the return.  They said they had been dealing with the 3rd party warranty company and that they were being difficult.  We said we were sorry to hear that, but we are not affiliated with that company.  We suggested they continue to pursue a resolution with that company, since they paid good money for that protection.  After that, they tried to go to ****** to come after us, but ****** told them that it was well outside of the warranty period with us and it was not our problem.  Amazon almost always sides with the buyer, so it's clear that this was no fault of ours and the warranty was well expired.  They then threatened us with litigation and all types of other negative consequences, if we did not comply with their request.  We once again explained to them the situation, but here we are.  We are sorry for the problem, but we at no point did anything wrong or went against any sort of agreement that is made when someone purchases an item on ******.

CL3 Technology is NOT a BBB Accredited Business.

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