We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hygiene Products

Fruitify, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hygiene Products.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** purchased from them before with no problem but this time I haven't received my order and it's been over a month... I even paid for priority shipping... I've tried to contact them numerous times numerous ways with no response... I read a couple of similar reviews and I'm just trying to get my money back at this point ** clearly something is wrong...

  • Initial Complaint

    Date:03/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: February 24,2023 Amount paid: $143.36 They said I should receive a tracking number within 7 days.I've been reaching out to them for weeks and I have not received a response back.Order# *****

  • Initial Complaint

    Date:02/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order was a total of $80 back in Nov 2022- no response or update on the order, which is a huge bummer because I love the products and they work great. Ive had no one reach out to help me or offer a refund after multiple communication attempts. Checked today and the website is no longer working. Very upset, lost a lot of money.

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made two separate purchases in October of 2022, and never received any of the products I ordered. I finally emailed the company two weeks ago about my orders and they sent an email out saying there was a fire in the warehouse and they are sending out refunds. I have gotten a partial refund for order # ***** and never received any refund from order # *****. I sent another email out about the situation a week ago and didn't receive a reply. The company's website is down at the moment, and I have no way of contacting the company about my refund.

  • Initial Complaint

    Date:01/01/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription with fruitify that renewed every month, for September and October 2022, $27.67 was charged both months but I never received the product, after not receiving the second shipment I called and emailed the company to no avail, November 29, 2022 I finally got a response email saying that due to a warehouse fire production has stopped and refunds would be issued. I have not heard anything since and no refund was issued, also their website is still up allowing people to order from them, they are taking peoples money because they have not posted anything on their social media account or website stating that theyve had damages or that production has paused or stopped. *** emailed and asked for a refund several times, still no response. In the documents Ive uploaded I included the email I received about my next renewal to show how theyre still emailing and advertising, but not responding to complaints or giving refunds.

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A month after making orders ***** for $33.16 and ***** for $39.07 on Sept. 30th, I was told there had been a fire and that they were figuring things out but would be sending out an email explaining everything. I never received an email and as a matter of fact it seems as though they are still taking new orders on the website. However the website mentions nothing about being temporarily shut down due to this fire I was told about and like I said I still havent seen an email or anything. I attempted to message them yesterday and never received a reply. I just simply want my refund and be done with them.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been placing orders online with Fruitify since 2018 with no issues with order confirmation and shipping notifications. My order #***** was placed and confirmed by Fruitify on 8/19/2022; then delivered on 8/26/2022. The next 2 orders (***** & *****) were both placed and confirmed in September 2022 and no delivery or response as to when to expect product shipment as of today 11/14/2022. I have reached out multiple times to fruitify via email and website chat and they have responded with a different answer every time (see attachments) and then no response at all. I also went to their ******** pages in the last few weeks and other customers are stating the same issue with lack of delivery and response from Fruitify.

  • Initial Complaint

    Date:11/08/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 18, 2022 was the 7th time I placed an order with Fruitify. My order#***** cost was $136.98. I normally receive my order within 2 weeks. I reached out to Fruitify on September 29th 2022 because I still had not received my tracking info. I was told that production days had been lessened due to shorter work days. I gave Fruitify more time. I reached out to Fruitify again on October 6th. I was told my order was in production. I again allowed more time. I was sent an email October 12th, 2022 stating that my order was on its way. I received tracking info on October 13th, 2022. More time passes, and I still have not received any update from **** or Fruitify. I reached out to Fruitify on October 15th, 2022. Days later, I received a email stating the **** did not pick up orders for shipment. Again, I allowed more time to pass. Around October 24th, 2022 I was then told that the had been warehouse fire and the warehouse has been closed. I called Fruitifys customer service number and was told by reps that they had not heard of a warehouse fire. Fruitify has not made any public statements in regards to what has actually happened to customers money and shipment of products. Also, the website of Fruitify is still functioning for sales. I asked for a refund on on October 24th, 2022. My refund request was denied. As of November 8th, 2022, Fruitify has not fulfilled my order, issued me a refund, nor has a Fruitify given me an update in regard to when I will receive my merchandise.

  • Initial Complaint

    Date:11/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a order with this company a month ago,I have been calling and emailing to see where my order is or to get a refund, no response whatsoever!not good business and I would like product or my refund immediately!

Fruitify, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.