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Business Profile

Key Control Systems

CarandTruckRemotes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Key Control Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around 07/28/2023 I ordered a remote fob from Car and Truck Remotes and upon receipt noticed that it required a different battery than previous fobs I had and further nvestigion, I realized the incorrect fob had been sent to me.Upon notifing Car and Truck via "chat", they asked if I wanted to return it and I stated that I did; I was sent a postage sticker to return the fob.I received notice on 08/09/2023 that the returned fob had been received and I noticed that my credit card had been credited for $14.51, when total cost of my order had been $18.00.I contacted Car and Truck Remotes about the $3.49 and they replied that their policy states thay do not refude shipping.I do not apprecate incurring an expense for the error of another.I want a credit for #3.49.

    Business Response

    Date: 09/05/2023

    09/05/2023 Credit/Refund $3.49 OK ***************************************

    I have refunded the shipping charge as requested by the customer.

    Please allow a few business days for the refund to reflect on your account statement.

    We are so sorry for any inconvenience or miscommunication.

    Thank you so much.

    Customer Answer

    Date: 09/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************

  • Initial Complaint

    Date:11/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $119.99 for a car fob for my ******* mkx. I had purchased it in June. I brought my car in to the dealership after waiting on them to order a part and was finally able to ask them to program the remote. They spent 4 hours trying to program it and they were not successful. They told me the fob wasn't not a working fob and that I should request a refund or replacement where I got it. I emailed and let them know it was not a working one and the dealership couldn't program it. They have told me that they aren't willing to do anything for me even send a replacement.

    Business Response

    Date: 11/29/2022

    I do not see any previous communications from this customer.
    If she would like to reach out to us with an updated Credt Card number, we can refund her purchase.
     
    The item was purchased in June of 2021.  We do have a 90 day return policy in place, but we are willing to refund her if she would like to return the key fob.
     
    Value of key fob is $119.95.

    Please have the customer reach out to us and we will happily resolve this issue.
     
    Thank you,
    ****************
    Location Manager

CarandTruckRemotes, LLC is NOT a BBB Accredited Business.

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