Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible Quality and Non-Existent Warranty - AVOID!We spent over $10,000 painting our house and deck with this company, specifically choosing them for their promised warranty. What a mistake.Our deck started peeling just 8 months later. We were explicitly told it was guaranteed at the time of service, but when contacted, they claimed otherwise. Their "fix" was a quick spot paint that made it look worse. When we said something that said they would come paint the rest of it. Since then they've been stringing us along for three months now with promises to reschedule to paint the rest of the deck for uniformity. Now they don't even reply.On the house, the *** resistant" paint (******* ********, supposedly 5-year fade resistant) on the sun-exposed side is faded in barely a year. The 3-year house paint warranty they tout is utterly non-existent in ***********'s clear they just subcontract the work, with zero accountability for quality or their own guarantees. We paid a premium for peace of mind and received nothing but headaches and broken promises. Save your money and find another painter you'd get better results for a fraction of the price without the false warranty claims. Never again.The photos below show their patch work on the deck. It would only have taken a little longer to finish it.Another example is in my estimate. They quoted using ******* ******** Duration Flat which costs about $74 a gallon, but used just the SuperPaint around $47 per gallon. I know they did this because the painters left the remaining paint with me.Again caution when hiring this company!

  

  Business Response

  Date: 06/09/2025

  This estimate was given for Superpaint Gloss on trim & Duration on siding, which is what was used (we have all original invoices from the work done that reflect as quoted). Our company has never guaranteed anything to be fade resistant (also noted in warranty information below that is also provided on every estimate we give). We are sorry for the delays in returning to address the deck issues, however please understand that per warranty items covered versus not covered this is a non warrantied claim that we have elected to come back and address as the deck did show much more signs of aging than it should have for the span of time that had passed. We are scheduled to be onsite today (6.9.2025) to address the unsightly spot fixes on the deck and any other valid warranty issues. 

  Warranty information (also provided on original estimate): ***********************************************************************

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Everything was resolved.  They went above and beyond to resolve the issues with the deck today.  They ***** their time and i am sure this will last for many years.  I submitted this complaint too soon. My apologies.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/6/24 we hired ACP to paint and went t threw Dales ******* guaranteed program. I just ask them to paint the house . They damage the Tin roof and damage the back deck stairs because the wife of the worker scraped it APC had agreed to replace the stringers but instead up using glue on the stringers . APC admitted using interior caulk on exterior of the house to paint and not have been corrected.. ACP had workers taken boards of the house and billing me for them and asking for more money . I was refunded $150 dollars after a worker as me for cash I gave him a check this was a Shake down from APC . . I TrustDALE to help and I have not received help . I hold **** just a responsible for keep sending ACP back out without calling to finish up the work . They only come out and make things worst . I Have damage to a tin roof and damage to the house caulking improperly and the stairs was put down improperly. . I will not pay them until all work is done to its entirety. I will look for another contractor to get an estimate to have it done . TrustDALE agent ********************* is part of the problem with her misleading in all to help APC . They know this company is fraudulent and have bad business practices but yet they still recommend by TrustDALE . . This been going on since 6/06/24 . Never ending projects because of all the damages .

  

  Business Response

  Date: 09/03/2024

  While only some of what is being claimed here is accurate, mostly that there was very minor cosmetic damage done to a small metal roof & to some deck steps, we've returned countless times to make things right. We've also already agreed to a very fair discount for the metal roof cosmetic damages, as well as replaced the deck steps and the middle step ******** (even though our paint on the steps caused absolutely no damage to the stringers). At no point did our company use interior caulk on the exterior of their home, that is false, as is the "shakedown" accusation. The customer has actually demanded not to pay for numerous things along the way in this process including but not limited to additional wood repairs done on the home, and an upgraded paint being used. The general feeling is this customer has zero interest in paying their bill as we've been to this home numerous times and far exceeded the contract total in company expenses fixing things well beyond our scope of work in hopes of an amicable resolution, that doesn't seem to be the way this will go at this point. The contract has been completed in it's entirety and consumer owes us in excess of $4,500. If we do not receive payment we'll be forced to place a lien on the property until payment is made. Also I find it important to note that our lead Project Manager has taken numerous after hours phone calls only to receive belligerent profanities from this customer for which there is absolutely no excuse for, nor will any more of this behavior be tolerated. 

• Initial Complaint

  Date:04/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 12/5/22 Paid: $2675.00 **************** reimbursement and damage compensation Issue: Unresolved Agreement Breach. They agreed to hotel reimbursement on 12/22/22 @ 4:26p and have refused to honor the agreement. The Painting Company caused significant damage to our house and we were forced to stay in a hotel until the insurance company determined if the claim would be accepted or denied. *************************** "merely suggested" on 12/27/22 @ 12:53p we move into the house. My wife and I informed them on 12/23/22 @ 7:30p and 12/28/22 @ 10:26p in light of the insurance claim filing, we would not move into our house as it would jeopardize the claim. Both parties expected the insurance adjuster to visit the property to assess the damage and ******** acknowledged this on 12/27/22 @ 12:53p. The new hardwood floors were destroyed and they needed to remain as they were for assessment by the insurance adjuster. Moving into the house would have been harmful to our claim being approved as the insurance company would have had difficulty determining if we or the movers caused any of the damage. Additionally, coating the floors to improve the appearance prior to the insurance adjusters assessment would harm the claim. Ultimately the floors needed to be replaced to make us whole and coating was a temporary solution. After we informed ******** on 12/28/22 we would not move into the house due to the insurance claim they did not respond to inform us they would not cover the hotel after 12/29/22. As a result, we had every reason to believe they would honor the agreement and cover the hotel. They informed us after the claim was approved and not until 2/1/23 at 3:48p they would not cover the hotel after 12/29/22. This was a unilateral decision made retroactive to an arbitrary date of 12/30/22 as we were not informed. We provided the insurance company detailed evidence of the damage to support the claim and we are owed $8780.37. This amount includes $7013.90 for the hotel stay.

  

  Business Response

  Date: 04/11/2023

  Consumer has been issued refund/project discounts that has covered every expense outlay for issues on the job with the exception of the extended hotel stay, the hotel costs WERE covered for the period they actually had to be out of their home, upon which time the consumer elected to have their own flooring sub make the repairs (our rep was offered and could get in same week while their rep was unavailable for several weeks which is actually why they extended their hotel stay - for an elected option they insisted on that prolonged the process of the fix). Atlanta Painting Company has honored and reimbursed all directly correlated damages/expenses, the extended hotel stay was elected by the consumer on their own behalf with NO such agreements or necessity for extended stay ever being discussed or agreed upon. 

  Customer Answer

  Date: 04/16/2023

   
  Complaint: 19920737
  
  I am rejecting this response because:

  The statements made by the company are false and we have not been reimbursed for all expenses. There is a balance of $1786.59 for the moving company, storage units, drywall repair, light covers, electrician, ceiling fans and flooring recoating and $7013.90 for the hotel dates 12/30/22-2/3/2023. Atlanta Painting Company (APC) did not pay for ANYTHING and simply subtracted the repairs/expenses from the remaining balance for what we would have paid if not for their negligence. They did not refund every expense and their own itemized list is proof they did not fully reimburse us for our out of pocket expenses, including the hotel stay as their itemized list only covered up to 12/22/22. The insurance company paid for the floors, we paid out of pocket for every expense, including the installer to coat the floors. Our installer was always going to coat the floors and the ** of Operations wrote on 12/8/22 @ 1:05p "I 100% respect your decision to go with your flooring company, please let ***** and I know what your flooring person says."  Furthermore, their Project Manager confirmed on 12/21/22 it would be best for our installer to do the floors as he knows what products were used etc. Staying in the hotel beyond 12/29/22 was solely based on the insurance claim being filed and not jeopardizing the outcome. We told the company this several times in writing and they continue to ignore the facts and offer theories not based in fact. There is no evidence to support the allegation we chose to stay in the hotel and wait for our installer to coat the floors and this being the reason for the extended stay, this is ludicrous as we were not having the floors coated once the claim was filed. The floors needed to remain in their damaged state for assessment purposes and we communicated that to them in writing. We informed APC on 12/23/22 and 12/28/22 we would not move into our house due to the pending insurance claim, therefore it was addressed, however, they failed to reply after the 12/28/22 email sent to them, nor did they inform us after the 12/23/22 email of the their decision. They made a decision to not pay for the hotel effective 12/30/22 and had a duty to inform us of this decision and failed to do so. APC had ample opportunity to communicate their decision to us PRIOR to 12/30/22 and did not inform us until 2/1/23 @ 3:48p! We did NOT extend the hotel stay as we were not made aware and they have no evidence or proof to dispute this fact. We were denied the opportunity to make an informed decision and had no knowledge of the 12/30/22 end date, nor did we agree to pay for the hotel after 12/29/22. APC informed us on 12/22/22 @ 4:26p they would file an insurance claim for the floors and agreed to cover the hotel and all associated expenses listed, however, they did not communicate an end date in which they would no longer cover the hotel. There was no hotel extension as there must be a date from which to extend. The insurance company contacted us on 12/30/22. We were notified by the insurance company the claim was approved on 1/26/23 @ 8:38a. We sent APC emails on 1/27/23 @ 9:14a and 1/30/23 @10:08a to notify them the claim has been approved and sent the updated installer invoice to coat the floors after he receives upfront payment and all remaining invoices/receipts as well as the updated itemized list of reimbursement owed. Suggesting, offering to have the floors coated and filing an insurance claim does not constitute notice of 12/30/22. They have the right to determine when they will no longer cover the hotel, however, they do not determine when we move into our house, particularly if it would harm us. The Sales Manager assured us he would send their best crew and that crew consisted of a hispanic man, his wife and young child and they destroyed our house. The second crew was marginally better and we were not going to allow anyone else associated with APC to work on our house given the circumstances. Ive attached proof that their flooring guy did not want to do the work and given he was going to do it for a fraction of what our installer charged, we were not going to do that at any time. We tried to be fair and didnt ask for meal reimbursements. My wife and I were forced to eat out multiple times per day which is expensive and increased our out of pocket costs. We have proof of everything we assert and APC has had this information for months, however, APC continues to offer statements without proof and ignore the facts.
  
  Sincerely,
  
  ************

  

  Business Response

  Date: 04/18/2023

  Customer was not happy with the paint job we completed, we took 100% accountability and owned our mistakes and put together a plan to fix and completely redo everything, working with the homeowners. Fixes included redoing the whole job with another crew, covering the hotel stay for the duration of the painting (this was very clearly voiced when this agreement was made), offering to resurface floors using our subcontractor, and filing an insurance claim for the scratches we got on the customer's hardwood floors. The itemized list customer is providing is missing one key fact - $22,000 insurance claim our company has already paid out is WELL in excess of the cost to bring the floors back to original condition. Customer has even stated they elected to extend the hotel stay, nobody asked them or instructed them to do so, even though we had told them it was NOT necessary (the insurance claim ended up being handled via photos that were given of the issues as well as pulling square footage of areas to be fixed), so the hotel expenses that we covered were in totality of what was agreed upon - while we were there fixing our work. While it is unfortunate that this event occurred, it is at this point a situation that is being taken advantage of, when we fixed the work (and went above & beyond contracted scope in drywall repair) and paid out the insurance claim & discounted the job by $7,875 (roughly 75%) we more than made this situation right. 
  
  Please see the following 2 attachments:
  
  attachment 1: email communication between the customer and VP of Ops which includes on 12/27 our company notifying the customer that they were good to move in to their home. Their is also communication where the customer states he does not want our flooring contractor to do the fix.
  
  attachment 2: itemized list of everything we paid for 
  
  Please see email communication between our VP of OPs and the customer as well as itemized costs that we covered during the duration of the paint for their home.

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19920737
  
  I am rejecting this response because:
  

  Good Morning,
  
  See attached. Thank you for your prompt attention to this matter. We were out of the country for our anniversary and did not have an opportunity to reply to Atlanta Painting Company's reply on 4/18/23. We have all correspondence from day 1 and will provide written proof of anything you request. Let us know if you need anything else.
  
  Best Regards,
  
  Von & ***************************

  
  Sincerely,
  
  ************

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19920737
  
  I am rejecting this response because:
  Good Morning,
  
  See attached. Thank you for your prompt attention to this matter. We were out of the country for our anniversary and did not have an opportunity to reply to Atlanta Painting Company's reply on 4/18/23. We have all correspondence from day 1 and will provide written proof of anything you request. Let us know if you need anything else.
  
  Best Regards,
  
  Von & ***************************
  Sincerely,
  
  ************