We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking

12 Oaks Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parking garage is claiming I parked here within the hours of 2:24pm and 5:16pm. They have denied my dispute twice and refuse to provide evidence of my car parked inside the garage. They do not seem to be willing to even review camera footage and are extremely biased on their decision. They are asking for $80 if I do not pay within 30 days. They refuse to acknowledge anything I say and continue to state "all cars that park...etc" but my car was never in a parking spot.

  • Initial Complaint

    Date:03/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of incident: March 12, 2024 I stayed at the Fairfield ************ in **********, ** located on 1st Ave and used 12 Oak Parking services to valet my truck. An employee of the company valeted my truck, kept my keys with them, then later went through my truck and stole some money hidden within my truck. I filed a claim with the company, through the regional manager, attempting to resolve the situation, but the claims department was rude and unwilling to help.

    Business Response

    Date: 03/27/2024

    ******************** filed a claim with 12 Oaks Parking on or around March 14th, 2024 regarding missing $200 in cash from her vehicle.   ******************** alleged that the money was removed by a 12 Oaks attendant and filed a claim against our At that point, the claim was denied verbally to ********************, and a claim denial was sent to her via email (attached).  After a discussion with ********************, our claims representative explained to her that 12 Oaks does not assume liability for items allegedly left in the vehicle.  This is further described in the e-disclaimer that is is issued to our guests when they arrive to our location, which was also described to ******************** in detail.  ******************** can access this disclaimer from her digital ticket. 

    ******************** further alleges in the complaint that our claims department was rude and unwilling to help, which is also unfounded.  When the denial was explained to her, she became irate and began raising her voice towards our claims representative.  The call was ended at that point by our representative due to this.   

    Further, 12 Oaks Parking takes allegations of associate theft seriously.  We have not had any internal theft occur at this location in any capacity recently or historically.  Regardless, an investigation was completed internally in which no malfeasance was identified.   While 12 Oaks has no intention to assume any liability on this claim, we're willing to settle the matter for $100 in good faith since ******************** was a guest at our establishment, pending a signed release.    If you choose to accept this offer, please let us know via the BBB correspondence.   

12 Oaks Parking is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.