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Business Profile

Tree Services

Storm Safe LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two years ago April 12th ************ ** had a Major hail storm which destroyed a lot of siding on Mariner Lakes subdivision. ********************* was hired, AND PAID, for a job that has been left unfinished since. He quit and walked off the job after being paid. He left supplies and debris laying everywhere and half the buildings not being completed. Now, we can not get another contractor to pick up where they left off. Two years!!! We have been fighting this. He should be held accountable, lose his license and be ordered to pay restitution, jailed for what he has done to our beautiful Mariner Lake!! It's OUTRAGEOUS, PLEASE COME INVESTIGATE , you will see what we have been dealing for two years. Thank you in advance, please something must be done.

  • Initial Complaint

    Date:10/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DO NOT BE FOOLED or DECEIVED BY THE NICETIES!Honesty and integrity do not exist with ******. We hired ****** to do tree work and lay sod for our backyard. He and his team showed up on 7/16/21, completed the tree service, damaged our retaining wall with their machinery, and tried to tell me it was old, and that they could replace it for a cost. Upon tree service payment, he then asked for an additional $**** for the sod project, he asked for more, but at the time, $800 was all the extra we had since our pup is currently in Chemo for Lymphoma, which ****** knew. Thank God that's all the additional he was given!The plan was to lay the sod the following week. ****** then became *** and made **** excuses for 15 weeks. I advised him on 9/7/21 that we couldn't wait any longer. We requested a refund and hired another company. Since that ******************* has provided more excuses; 9/7/21 "I will send you back the difference," 9/29/21 Sorry, forgot I'll have the office lady do it; I'm in the field. To date, no refund.Sometimes it's not so much the money, but there's integrity and trustworthiness. Situations like these sour customers and make it difficult for future contractors. It tells you all you need to know about a business if they can't refund $800 owed to the customer. How can anyone trust their work ethic and, for that matter, let them on your property... I would never recommend Storm Safe. Think twice before trusting ******

Storm Safe LLC is NOT a BBB Accredited Business.

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