We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

Tomahawk Tree Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-27-2023, Tomahawk Tree Service cut down three trees. I paid them $3,200.00 for that service. From 6/28/2023 thru 7/9/2023, my sister and I noticed damage to our house caused by Tomahawk Tree Service during the tree removals. Our Internet wire was pulled from the Side of the house and it pulled the siding up. Also, when they took down the Black Walnut Tree, they crunched the downspout in the back. I called Tomahawk Tree Service (TTS) on 7/10/2023 and sent them the pictures of the damage on the same day. I sent them a picture of Internet wire, of the siding of the downspout and of the cracked driveway. From 7/14/2023 thru 8-5-2023 Tomahawk Tree Service started to assess and plan the Repair. They said they could fix the Driveway. But they never came and repaired the damage. I have contacted them 7 times by phone and text since August 2023 to check on the status of the repairs. Still no Repairs. I would like them to repair these damages. If they will not repair these damages, I would like to refund of a correct amount of money to hire someone to repair these damages (about $700) Another thing they destroyed was our compost bin, but this was not included in the pictures.

    Business Response

    Date: 06/26/2024

    This is ***** the Office Manager.  I have spent some time reviewing *******'s situation.  We did send a siding contractor out last August to look at the situation. The opinion was the siding was too old/outdated to repair.  ******** did reattach the cable line. It was noted that the company who originally installed her cable did so incorrectly by attaching it directly to the siding causing the tear when the crew knocked the cable.  The other damages listed I do not recall. They should have been addressed.  ******* paid her invoice timely.

    However, Tomahawk would like to honor her request with a recompense check of $700.00 which will be mailed directly to her.

    I've done some additional research and will be sharing a repair siding contractor that might be able to assist her.

     

    Check will be in the mail by the end of week.

    ***********************

     

     

    Tomahawk Tree Service 

    78 ******** Place

    *******, GA 30075

    ************* 

    Customer Answer

    Date: 06/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Tomahawk Tree Service, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.