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Business Profile

Window and Door Installation

Green View Remodeling, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered custom window with a **** week delivery/install with A 1 day installation guarantee. On day of ordering and paying half down informed salesman we would need an itemized receipt for HOA approval. I had to call several times and eventually informing them I would have to cancel if I didnt receive immediately. Day of install installer was unable to finish having to come back the following day. After final install windows were left unsealed with gaps showing through to the outside allowing water and insects to come through. Had to wait several days for another installation tech to come and properly seal windows that were not the correct measurements, leaving sliding glass door inoperable (not able to lock) and screen door unable to fully close or lock, nails and screws all over the floor. Company is no longer responding to this after video and pictures. Knowingly leaving us unable to lock and secure house. Company is not taking care of serious issues and quality control is a joke.

    Business Response

    Date: 07/07/2022

    *********************-   

    We apologize you feel this way, but we are truly confused by several of your comments...   1) We have never stopped responding to you, including calls and text exchanges in the last 2-3 weeks.  Your most recent feedback was involving a screen that was made incorrectly by the manufacturer and a missing screen lock receiver.  Those two products were reordered with the manufacturer immediately on the day you reported them to us.  We informed you that we would have a service technician replace those parts as soon as they arrive to us. We hope to have them any day now.  2) We respectfully disagree that there are gaps and wrong measurements.  A manager was sent to your home and inspected the installation with you upon completion on 6/15/22 and found that one window needed some caulking on the inside.  All other windows were sealed and you were satisfied. You even signed our completion paperwork stating that you were satisfied with the work. We also added some additional caulking on the outside, per your requests.  But there was zero water leaks discovered during this inspection.   3) We sincerely apologize about the few screws that we found on the floor.  This was unintentionally left behind by our install crew.  They do their best to clean up during their work, but clearly missed some screws, and again we sincerely apologize for that inconvenience.

    We look forward to delivering and installing your reordered screen products as soon as they arrive.  Please don't hesitate to call us if you need anything additional in the meantime.  ************.

    Customer Answer

    Date: 07/09/2022

     
    Complaint: 17497429

    I am rejecting this response because:

    Sincerely,

    ***************************

Green View Remodeling, LLC is BBB Accredited.

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