We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Timeshare Advocates

Resgo.net

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Advocates.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a travel package that included two all-inclusive resort stays, and a cruise or all inclusive options for a total of three vacations. I was given seven years to use these. I purchased from My Holiday Destinations, who went out of business last year and resgo.net took over. Resgo.net promised to honor my purchased vacations. I used one of those all inclusive vacations through Resgo and everything went fine back in May 2023. Now I get an email saying that I had only days to renew my vacation package or Ill lose my remaining vacations. After calling Resgo and speaking with someone they say, theyre now Vitgo and that they are calling all the customers of Resgo but are not honoring their vacation packages unless they pay for one more vacation package from Vitgo. The salesman wanted to get $500 out of me right then and there or I would lose all of my previously purchased vacations I had left. They say Resgo went out of business and they purchased their contracts. I hung up and called the numbers for Resgo and got Vitgo every time. Someone is responsible for taking my money and not honoring the purchase so I want my money back from Resgo or Vitgo or Holiday destinationsWhoever they may be. Of course I believe they are all the same company.

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/23/2020 I purchased 1 vacation with 3 bonus vacations from mycarribeanvacationinternational. I was able to use one vacation to ****** in 03/22. And was ready to book the second vacation, so I called in and was having trouble booking the cruise and they said the company was bought by another company (resgo.net). The next day (08/11/22) I got email stating I need to pay $571 that same day or they would terminate my certificate the next day. I talk to the supervisors and then an executive the next day to get an explanation. He would not give me a direct answer why he needed 571 to reactivate and said I would lose the money already put into the vacations if I did not reactivate. Things were not adding up, but didn't want to lose the money already invested. After reading more complaints I realized I got scammed.

Resgo.net is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.