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Lawyers

Desautel Law Office

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb. 02, 2022 I hired Andrew Desautel to represent me in my divorce case. Andrew had previously represented me when he was working for ******************* LLC but when he moved law offices, I hired him at Desautel Law Office. On February 09, 2022 I signed a retainer agreement and representation form with him. The retainer agreement was $2,500 to be held and the remainder returned if unused. At the end of the settlement, I was to be given a detailed bill for the work that was completed on my case but I never received anything. My divorce was finally settled in August 2022. My ex-husbands attorney did mostly all the work, Andrew only had to review a few things and it would take him weeks, if not months to get back to me for simple things. Calls wouldn't be returned nor texts or emails. I have copies of all our emails and our texts messages regarding this neglect towards my case. In October 2022 I reached out to Andrew via phone, texts and email to ask for my final bill and refund of the remainder of my retainer. ***** later he said he was sorry for not responding sooner but that he would send me the final bill and refund the remainder of the retainer, that was in December 2022.I contacted him again in January on January 05, 2023 and on January 26, 2023 and finally on March 06, 2023 he responded saying that he would email me the info after lunch.Well, now it is April 11, 2023 and I still haven't heard anything back from him. I am just in shock that he isn't willing to refund me the money that I am owed on this case. I am asking for at least $2,000 back. Andrew did not do well to represent me. I wouldn't recommend him to anyone. If it hadn't have been for my ex husbands attorney, this would have never gotten done because his attorney did all the work and Andrew Desautel "reviewed" and signed off, that was it. I will continue to pursue this until I get my money back. This isn't how a business should be run.

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