Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/23 my vehicle was towed to Two Nuts And A Bolt Repair shop for repairs. They sent me an estimate and told me it should take a **uple of weeks for parts then an additional **uple of weeks for repairs. However, after months of inquiring and waiting, my vehicle still hadn't been repaired. Finally, ************************* told me that I **uld get a rental vehicle and he would **ver the **sts. We agreed to him only charging me a total of $2,000 for my repairs due to the long length of time it was taking which would offset the car rental. I mentioned that I had already paid him $4,500 plus the $1800 received from my warranty **. **** said not to worry, will work all of that out. I rented a vehicle from 8/25/23 - 12/05/23. On 11/06/23 I was informed that my vehicle had sugar in the tank and I needed to **ntact my insurance **. Then on 12/04/23 I was informed that my vehicle was ready for pickup but when I picked it up I **uldn't even get a block away before it felt like it was going to fall apart. I returned the vehicle then on 03/07/24 **** called to tell me that he **uldn't fix it and to **me pick it up. When I asked about the difference of what I paid him and the warranty ** paid from the $2000 agreed upon amount, he said again that we would work that out. However, he soon refused to refund me the money and **ntinued to makeup excuses.

  Business Response

  Date: 05/21/2024

  ************* had her car towed in. she stated it was at the dealer for months,then it was toed to autosport he stated a head gasket and water pump. she towed the rover to us. upon inspection looks like nothing was ever done, explained to customer. it ran so hot needed  a new cylinder head . replaced parts it stopped running. the gas tank was full of sugar. i replaced fuel pump in tank cleaned out tank, replaced high pressure pump, all injectors. **** drove ran ok but began acting badly. i found it needed a part that was very expensive i told her to take it to the dealer confirmed my diagnosed  she has paid 4500 and . her total bill came out to1823  i credited her repair bill.2000 her bill totals *****. she paid 6300 leaving a balance of 4000.

  Customer Answer

  Date: 05/21/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21662659

  I am rejecting this response because:

  **** told me that he was only going to charge me $2,000 to offset the car rental bill that he told me to rent because he was taking too long to repair my vehicle.  I do not owe him anything instead he owes me.  9 months later he changed his mind and is proving to be a liar and a fraudulent business owner.

  Regards,

  ***************************