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Business Profile

Billing Services

The Billing Associates Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was an issue with a payment sent through my bank that they claimed they hadnt received by mail 3 weeks after it was mailed. I went ahead and paid the payment through their website and I had been advised by my bank to contact them and let them know to not cash the check if they do receive it. I did call the billing associates and they made a note on the account and assured me it wouldnt be cashed. Two days later it was cashed but I didnt know until the next billing cycle when I had a credit on my account. I called the company back and wanted to talk to someone in charge, not just the answering service. The person who answered couldnt help me so they opened a ticket for my problem about why the check was cashed and why was I still being charged for the previous month when they cashed a check that was supposed to be cancelled and I made and online payment too. The first phone call happened in late July and since then Ive called almost every week and all they do is open another ticket and tell me that someone will contact me back in a few days. I not not received any contact from them regarding my issue. They just keep adding fees on my account from the ********************** cycle and I cannot get anyone to help me find out how much I actually owe on my account.

    Business Response

    Date: 11/14/2024

    This resident has spoken with us 22 times since their move in on 12/1/23. When a resident pays via their personal bank bill pay service their bank sends a physical check to our ***************. Our bank lock box service then processes that payment on the same day it is received. Any online payment is posted to the account in real time with no delay. We have explained the process to **** on several occasions. We have also waived the three late fees her account as incurred. 

    Customer Answer

    Date: 11/15/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received  Complaint: 22507450

    I am rejecting this response because:

    I have called and talk to the answering service, all they do is open a ticket with what I am calling about and I ask for someone in charge to call me back in regards to what happened. No one ever called me back, no one has ever explained why the check was cashed when on my account it said not to cash it. Also I have asked about why a mailed check takes more than 2 weeks for them to receive and credit to an account. Thats the reason my bank was trying to contact them and they were left on hold for more than 20 minutes and never got to speak to someone in charge.

    There are still charges on my account because the check was returned. I cant see any proof on my bank account or the companys website of my account about where that money went. Thats why I would like a call back from someone in charge.

    Regards,

    **** ******

    Business Response

    Date: 11/18/2024

    As we have explained, we have no ability to not cash a check that is mailed to us. The payments are mailed to a ** BOX that our bank's ******** services checks and processes each day. The day the ** BOX receives the check it is posted to your account the same day. There is no delay in their posting of payments to resident accounts. The delivery time of the check that is mailed is based on **** delivery timeline. We do not control the **** delivery times. Three late fees and the $25 NSF fee have been waived for you. 

  • Initial Complaint

    Date:07/05/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the second time I in a year the Billing Associates Group has overbilled my account. They are currently claiming they never received a payment for utilities that my bank confirms was delivered on 6/6/22. They continue to assess late fees and their on-call staff are unable to assist and provide extremely poor customer service. I am requesting a refund of the late fee applied.

    Business Response

    Date: 07/05/2022

    This resident submitted a ticket to us on 7/2/22 when our offices were closed. We just opened 1 hour ago and are happy to assist this resident. If the resident would have waited for us to open the office and respond she would have received the correct information to clear up her misunderstanding. 

    The last payment we have received for this resident was on 5/11/22 for 80.75. Any payment received is posted to the resident account the same day it is received. There is absolutely no delay. The attachments the resident provided does not prove proof of payment or receipt. That just shows the check was created at her personal bank level. If we were to have received her check it would be posted to her account. We have clearly not received or cashed this check yet. She will need to provide a copy of the check font and back. to investigate this missing check further. As always we are more than happy to waive her late fee as we understand there can be mail delays. We already waived one late fee for her on 4/22/20 and we have waived a 2nd one for her today. I have attached her full payment history to this email. 

    We ask that the resident withdraw her BBB complaint as her information is invalid. We are happy to research this missing payment once she provides a front and back copy of the check. Please note it is not possible in our system for a check to be cashed if it is posted to the resident account first. 

    Customer Answer

    Date: 07/06/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ********

     

The Billing Associates Group is NOT a BBB Accredited Business.

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