We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dolls

CreativeGiftss

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dolls.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a reborn doll from this site without knowing how much of a scam they were. I paid $73.83 for a doll, and after reading the terrible reviews, I emailed for a refund which I have not received, I haven't even received a response.

  • Initial Complaint

    Date:02/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a light skinned blue eyed Black doll, with long curly hair. I emailed them the same day it was the wrong doll. They said they would offer 20% refund if I would keep it. I said no, I wanted a refund or the right doll. They offered 30% off. I said no. They said I had to send it back and pay for shipping! It is $29.00 to return it to China!

    I received the wrong doll.

    I sent about 4 letters (gmail) thinking they would make things right. This is the first time I have ordered from them.

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a doll from this company that arrived looking nothing like the picture of the product that I ordered. It arrived in a badly damaged bag..not even a box.

    I have tried to get results by contacting customer service several times, and was informed that they can’t find my purchase in their system.

  • Initial Complaint

    Date:01/03/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertising. They show photos of adorable life like dolls and then send you a piece of crap doll that looks nothing like the one in the photo.

    Customer Answer

    Date: 01/03/2023

    I "settled" with the company for a 30% refund.

     

    I am ready to drop the matter, although I am not completely satisfied.

    However, I hope that my complaint can warn and prevent other consumers from also falling victim to the false advertisement of the company ****************** 

     

    Thank you.

    **** ****** 

  • Initial Complaint

    Date:12/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a reborn doll from this company and it looks nothing at all like the picture advertise they are refusing a refund

  • Initial Complaint

    Date:11/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased boy/ girl twin dolls and bottle/pacifiers on 11/3/2022 in the amount of $113.09. When I opened the boxes, the dolls are NOT what I ordered. The images advertised were not what I ordered. The images showed many realistic features and details. The dolls have no realistic look or details and are poor quality and cheaply made/manufactured. This is clearly false advertising and a scam. Reborn dolls are known to look just like a real baby in which the images online showed that but dolls received were nothing close to what I ordered.

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a very cute baby doll and received a terrifyingly ugly, cheaply made, dollar store toy that looked absolutely NOTHING like what I ordered. What I ordered was a beautiful lifelike silicone-vinyl baby doll with brown hair and dark blue eyes, and I received a cheap plastic blond haired bright blue eyed doll with a giant head and tiny body. So ugly it made my kid cry! Company suggests that the differences are “subtle”…. Company then offered me 10, 20, 30, then 40% discounts just to keep the damn doll, then sent me a return address to CHINA, even though the item was shipped to me from California. This business is a SCAM and they and their products are absolute garbage.

  • Initial Complaint

    Date:08/15/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, On 8/6/2022 I placed an order with this company for a baby doll, bottle, and pacifier. Immediately after placing the order ( I'd say 30 mins after). I contacted the company to cancel my order. It started popping up on FB and I saw the reviews. That is why I called right away. They replied back to me ignoring that I asked to cancel. They said " thank you for contacting us and we think that you will like your order. Please reach out for any other questions." After that, I replied back that I want to cancel my order (again). I kept getting messages that they don't except emails. Finally, after writing several more emails, someone said that they would intercept the order and cancel it and refund me in 7 to 10 business days. before it ships. I got no shipping notification until after they told me that. I emailed them again and they said that it already shipped so they can not cancel the order but give me 10% off. I asked why they told me it was canceled and I got the "failed" emails once again. I could not reach them.

    My order came today anyway. It was the wrong order and not the doll that I ordered. Completely different. This was a very expensive order and to receive a fake cheaply made doll that was not even the doll I ordered is terrible. They gave me the run around and ignored my attempts at canceling my order. not allow me to cancel my order. Lastly, they told me that my order would be canceled but lied to me.

    This company scammed me. They were not honest at all and I want my money back, please.

    Customer Answer

    Date: 08/18/2022

    Hello,

     

    The business has refunded my money. 

     

    Thank you,

    **** ******** 

CreativeGiftss is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.