Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 10/10/2023 I SAW AN AD FOR A **** ******* AND A FREE PHONE CHARGER AND i ONLY HAD TO PAY FOR SHIPPING NO MONTHLY PAYMENT I DID NOT SIGN ANYTHING OR AGREE ON ANY AUTOWITHDRAWL FROM MY BANK I PD $10.75 ON `OCT 10 FOR THE SHI[PPING THEN I NOTICED IN DEC THAT THERE WERE 2 UNAUTHORIZED TRANSACTIONS FROM MY ACCOUNT NOV & DEC BOTH $19.97 EACH I THEN EMAILED THEM AND HAD NO REPLY I EVEN FILED A COMPLAINT WITH THE BBB ON `1/27/23 AND NO F/U AFTER THE EMAIL SENT TO CONFIRM THEY RECEIVED NY COMPLAINT. I AM RAISING MY 3 GRANDCHILDREN AND I DON'T HAVE ANY EXTRA MONEY FOR SOMEONE TO KEEP ROBBING ME EVERY MONTH ALSO THE **** ******* IS COMPLETE JUNK AND ALSO THE CHARGER IS JUNK TOO.. THANK YOU FOR YOUR TIME AND CONSIDERATION IN HELPING ME WITH THIS MATTER, ATTACHED ARE THE DOCUMENTS YOU WILL NEED.

  Customer Answer

  Date: 01/22/2024

  See Attached Documents

• Initial Complaint

  Date:06/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought devices from this company for 150$ in dec. Devices did not work and were thrown out. I did not seek refund. Had brain bleeds and have been sick past 6 months. I’m a senior citizen and am furious with being taken advantage of. They have charged me for 6 months approx 19.97 a month and I found this out today. They will not help me , only reach phillipines. They will not connect me w manager. No company to reach in America. I have spent 3 hours on phone trying to deal w this to no avail. Called Amex business but they could only help me cancel any future charges This is a bogus company that takes advantage of senior citizens and it’s impossible to reach anyone to resolve this. I’m furious and would appreciate a call back. It’s not the money but the principal of the matter. They should be put out of business forthwith ***** ********

  Business Response

  Date: 06/13/2023

  Dear ******

  
  We're sorry to hear about your initial disappointment, but we can assure you that your product is on its way to you, and our many satisfied customers prove that our site and our advertising are not scams.

  
  Onychom is our own unique development, with technology and design and feel that you won't find anywhere else on the market.

  
  Our developers have worked for years to achieve the right effects, and our team is currently working to get orders from our US warehouse to our customers as quickly as possible.
  We are still within the delivery times listed on our website, but we are aware that we need to speed up to ensure that our service levels are even higher.

  
  Based on the tracking data, you will receive your product within days and we are confident that although you may have a negative impression at first, you will see that we are not a scam, but a company that wants to help customers with nail fungus... also we are optimistic that the product will help heal the target area, so you will think differently about Onychom.

  
  Our customer service team is constantly checking incoming enquiries, you may have felt slower to respond because our colleagues are working Monday to Friday.

  
  Once again, we apologise for the initial inconvenience and ask that once the product arrives you try it out and if you still want a refund afterwards because you are not satisfied, please let us know and we will treat your case as a priority.

  
  Waiting for your kind response,
  Yours sincererly

  Business Response

  Date: 06/13/2023

  Dear ******

  
  We're sorry to hear about your initial disappointment, but we can assure you that your product is on its way to you, and our many satisfied customers prove that our site and our advertising are not scams.

  
  Onychom is our own unique development, with technology and design and feel that you won't find anywhere else on the market.

  
  Our developers have worked for years to achieve the right effects, and our team is currently working to get orders from our US warehouse to our customers as quickly as possible.
  We are still within the delivery times listed on our website, but we are aware that we need to speed up to ensure that our service levels are even higher.

  
  Based on the tracking data, you will receive your product within days and we are confident that although you may have a negative impression at first, you will see that we are not a scam, but a company that wants to help customers with nail fungus... also we are optimistic that the product will help heal the target area, so you will think differently about Onychom.

  
  Our customer service team is constantly checking incoming enquiries, you may have felt slower to respond because our colleagues are working Monday to Friday.

  
  Once again, we apologise for the initial inconvenience and ask that once the product arrives you try it out and if you still want a refund afterwards because you are not satisfied, please let us know and we will treat your case as a priority.

  
  Waiting for your kind response,
  Yours sincererly

  Business Response

  Date: 06/14/2023

  From: "*************" <***********************>
  Date: June 13, 2023 at 11:53:15 PM PDT
  To: ******************
  Subject: Refund notification

  ************* Order #25167   Your order has been refunded Total amount refunded: $194.97 USD   Order summary   USB charger for Onychom×1 Refunded $14.99 Onychom - Antifungal Laser Device×1 Refunded $149.99 Antifungal Laser Enhancer×1 Refunded $29.99   Subtotal $194.97 Shipping $0.00 Taxes $0.00   Total $194.97 USD   If you have any questions, reply to this email or contact us at ***********************

  
  

  Business Response

  Date: 06/14/2023

  From: "*************" <***********************>
  Date: June 13, 2023 at 11:53:15 PM PDT
  To: ******************
  Subject: Refund notification

  ************* Order #25167   Your order has been refunded Total amount refunded: $194.97 USD   Order summary   USB charger for Onychom×1 Refunded $14.99 Onychom - Antifungal Laser Device×1 Refunded $149.99 Antifungal Laser Enhancer×1 Refunded $29.99   Subtotal $194.97 Shipping $0.00 Taxes $0.00   Total $194.97 USD   If you have any questions, reply to this email or contact us at ***********************

  
  

  Customer Answer

  Date: 06/14/2023

  Thank you. I will now stop emailing 

  Please in future if someone is adamant about not wanting to do business ,respect their wishes. 

   

  This was a disaster for both parties concerned. Please delete my email.

  I will no longer disparage your company . Doing the ethical  thing is always the right way to handle business. 

   

  Best

  ***** ******** 

  Customer Answer

  Date: 06/14/2023

  Thank you. I will now stop emailing 

  Please in future if someone is adamant about not wanting to do business ,respect their wishes. 

   

  This was a disaster for both parties concerned. Please delete my email.

  I will no longer disparage your company . Doing the ethical  thing is always the right way to handle business. 

   

  Best

  ***** ******** 

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Ultra WiFi pro extenders and never really got them to work. The reason I am complaining though is that for nearly 3 years now they have been debiting my credit card almost $20 a month. I never had a contract for any charges other than the original cost of the extender. I certainly didn't approve the $700 in charges I have incurred over the past 3 years. I have tried to contact them several times without success. I would like to stop the monthly debits to my credit card and would like to get at least 6 months of the back charges refunded. My charges to my ******** ******* are $19.97 a month.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Ultra Wi-Fi Pro wifi extenders on Nov 11, 2022 for $85.16 US ($118.49 CAN). Since that purchase the company has charged my VISA $19.97 every month for five months until I noticed Their customer service number is a call center that services several businesses. I was told by the "customer service" representative that the purchase of the product included a free trial for a Web TV streaming service that was not cancelled. This was clearly a scripted response and false as the monthly charges began a month later on Dec 11, 2022. Obviously, no free trial here. Not only am I out of pocket for the purchase of the wifi extender product that didn't improve the strength of my wifi signal, I was fraudulently charged ~ $150 CAN.

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a wifi router, and they gave us a free eyeglass cleaner at check out. Attached to this free eyeglass cleaner was a subscription to a monthly service that would be billed monthly if not canceled after 30 days. We did not see this in the description and never wanted a subscription to their service. This practice of giving away a free item that they ship you and then providing a monthly subscription service online is a great bait-and-switch tacit. I can't even find that they provide a TV service like Netflix on their website. They were willing to give me a refund for this month but not for the last 10 months that I had missed that they were charging me. I have attached a receipt and it doesn't show we signed up for any service.