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Business Profile

Garbage Removal

ABC Waste

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for ABC Waste's headquarters and its corporate-owned locations. To view all corporate locations, see

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ABC Waste has 2 locations, listed below.

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    • ABC Waste

      3 Patton Rd Savannah, GA 31403

    • ABC Waste

      1302 Brightwood Dr Savannah, GA 31406-2012

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/15/2024 my garbage can was stolen from my driveway. I didnt realize it til Saturday 4/12/2024. I called ABC Waste immediately on Monday morning to report what had happened. The young lady I initially spoke with told me that she would reach out to the dispatcher to check if theyd picked it up by accident. I knew they hadnt done that. I usually take my dog out while theyre picking up the trash and they had and left the can. A different person called me back with my can number for me to go around the neighborhood and check if any of my neighbors had taken it. I told her that none of my neighbors have **** She then told me that shed call me back after speaking to the dispatcher. I finally called them back a couple of hours later and asked if the dispatcher had been called, she told me yes and that they hadnt removed the can. My next question to her was what was the process moving forward. She then told me that I would have to purchase another can. I told her no. This was not my fault, but simply no. I asked for a refund for the service and the lady mentioned shed speak to her manager so she put the call on hold. She then came back to the phone and let me k ow that her manager stated, its wasnt our fault either. Meaning the theft of the can so I was not going to receive a refund. Mind you, I made the call to them on 4/15 immediately once they opened back up from the weekend. They received my payment on 4/11 for services to be rendered from April-July. *** found a new servicer for my trash pick up BUT, should they be able to keep funds for services theyre not providing?

      Business Response

      Date: 04/22/2024

      Once a trash can or piece of equipment is delivered it is the customers responsibility to keep track of it. It is more common than one might think for individuals to get service and sell there trash can to someone trying to get free service and then call our office to ask for a new can claiming theres was stolen.

      We would be happy to deliver a new can free of charge but will not be issuing a refund. 

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