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Business Profile

Hair Salon

Satin Dollz Salon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled a hair appointment for May 29,2024 with ******* to get a butterfly loc bob.
    When she was doing my hair, I asked that if the perimeter of my hair (in the front of my head) be done smaller because I don’t like big spaces. She informed me to “trust the process” that it’ll turn out right.
    When she finished I disliked it but I told her that I’ll give it time to grow on me
    The very next morning, I inboxed her and told her that I did not like the hair and if she could redo it that afternoon (Thursday May 30,2024) or Friday. She informed me that she could not & that she could do it next week. I informed her that I won’t be available next week and that I’d like to be issued a refund bc i needed my hair done on that week and since she wasn’t able to rectify the issue within a timeframe that was feasible to me, then I needed a refund.
    She ignored me. I double replied asking for refund status- she replied the next morning (Friday May 31, 2024) that she refuses to honor a refund bc I was “fully serviced on Wednesday (May 29). I reiterated how I was dissatisfied with her services that she provided Wednesday and since she couldn’t redo it, then I needed a refund. She has yet to respond after viewing my messages 4+ hrs ago.

    The price of the hair style was $225 + a $25 deposit
    I took down my hair May 29,2024
    It is unfair that I had to pay money for a hairstyle that I disliked and the stylist failed to redo. And quite frankly, I would not trust her to do my hair at this point after this interaction.
    I would like to be recompensed for the time wasted and for failure to correct an issue.

Satin Dollz Salon is NOT a BBB Accredited Business.

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