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Business Profile

Home Automation

Safe Haven Security - ADT Authorized Dealer, Savannah

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Eric C

    Date: 05/13/2025

    Eric C

    Date: 05/13/2025

    ADT and Safe Haven Security salespeople lied to about a product, customer service, and the option to cancel, and tricked me into signing a contract based on complete lies. During the 30 days cancelation period they completely avoided my attempts to cancel. Avoiding my phone calls and continuously transferring me, putting me on hold and keeping me hold for hours a day (If I had that much time). I first tried cancel almost immediately on one of the first days after partial installation of the system, when the smoke detector kept going off from cooking any little thing and the fire department showed up to my house answer the system's smoke distress call. A completely faulty system, only ever partially installed, absolutely no humanity in the customer service. After the 30 day cancelation period expired the began calling me demanding that I continue to pay and threatening to sue me on the grounds that I'm under contract. It is about a year later now and they actually are suing me. This a nightmare. I feel like im being downright scammed by a fraudulent contract.

    Safe Haven Security - ADT Authorized Dealer, Savannah

    Date: 05/14/2025

    Dear Mr ******* I'm so sorry to hear of this and I'm happy to assist. As the Branch Manager for the Savannah, GA office, I'd like to extend our apologies for the issues you've been dealing with. Unfortunately, this post is connected to our office, and from your zip code, it looks like you are located in ********? I'll be reaching out to hear more about your experience, I can't imagine anyone keeping you on hold for hours. I'm hoping you documented any issues.

Safe Haven Security - ADT Authorized Dealer, Savannah is NOT a BBB Accredited Business.

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