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Business Profile

Major Appliance Services

Saxon Appliance Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1, 2023, Saxon Appliance was contacted by ***************** to service a warranty request at my home. The date of service was scheduled for August 22 and confirmed via email. On August 21, I made a call to Saxon to confirm the time. I was informed that the service was canceled (no initial explanation). I stated that I was not notified about the cancelation. After asking the reason , I was told that it was because of "bad debt". After this unexpected response, I asked the lady ( I did not get her name), what that meant, She replied that the refrigerator in my home was serviced in 2006 and they did not receive $130.00 for parts. I explained that I was not aware and did not recall this service or receiving any written notification. I explained that the appliance was purchased new in **** and should have been under our new home warranty. I inquired whether the charge could have been sent to the home warranty company. She stated that they don't bill third party. I was shocked to get this "bad debt" information 17 years later. I have always had an impeccable credit score. Also disappointed that they would not service the appliances.

Saxon Appliance Service is NOT a BBB Accredited Business.

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