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Business Profile

Medical Spa

Essential Me Aesthetics and Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this location to received 2 bags of fluid the representative advised me they use a spray when receiving fluids. I & I have had IV fluids several times in the past 2 years, I work 2 jobs so I'm always on the go. I have NEVER had a reaction or received a spray prior to receiving the fluids. Please see the pictures attached as to what my arm looked like after leaving this facility. It took about 3 weeks for it to go away. It was extremely embarrassing. I felt like people looked at me like a drug addict or something. It was extremely uncomfortable being in a hot climate and having to go out in public looking like this, there are little bumps around it like I had an allergic reaction to this spray as well as my arm had a spot swollen with blood that eventually got darker & spread under my skin which looked terrible.

    Business Response

    Date: 06/15/2023

    I certainly though we resolved this in February when you responded to our text checking on you, and I truly am disappointed to have to respond to this on the BBB site.  However, any risk with getting an IV is bruising, especially with receiving 2 liters. And as I stated before, I used a 20g needle.  Often times, after the catheter is removed and the dressing is applied, if any lifting of a purse etc, it could cause addl bleeding under the skin, which will in turn cause a bruise. I've even gotten them myself.  I'm sorry this was your first experience getting a bruise and what I learned after your reaction to the cold spray is, I now ask my customers would they like to use it.  We continue to use it at the spa with great results.  Again, I apologize for your experience.  

    Customer Answer

    Date: 06/16/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    Regards,

    **** *****

Essential Me Aesthetics and Wellness is NOT a BBB Accredited Business.

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