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Business Profile

Motor Freight Trucking

Old Dominon Freight Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Freight Trucking.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My company Spycor LLC was contacted via phone on December 9th about a due invoice to *** ******** ******* ****) from 9/22. The representative, ****** *********, asked if we do business with a 3rd party logistics company called ******* ********* and I said that we did. He said there was an outstanding bill that he would send over that may be ours. I gave him my e-mail address so that we could review. On 12/9, he forwarded the attached invoice from *** ******** Freight from a location that is not one of our vendors or customers. *** ****** *** address was not correct, so we had never received an invoice to begin with. The invoice was addressed to a warehouse in NJ - that is not our location. I relayed this information to ******. Adding that the invoice was for over $1,500.00 which included "collection fees" for a shipment that was typically $200-300. I would be happy to look into it further if they adjusted the bill to something reasonable and gave me more information on the shipment. This was an effort to solve the problem without expending more of our resources. Additionally, it could be our products that were delivered, although we don't do business with the company that shipped the product. On 12/10, ****** responded via e-mail, "Unfortunately the request to have this invoice reduced was denied and must be paid in full." I reiterated that we don't believe the bill is ours and the extra charges are not valid. They were mailing invoices to ******* ** and we are in ***** ********* **. ****** replied that *** ******** would send it to collections. On 12/15, I was copied on an e-mail from the warehouse (not Spycor) in NJ that they received a collections notice. "So now I received your collection notice. Do you realize that you are sending these things to ******* ********* ? We are not SPYCOR and are not responsible for this bill. PLEASE CORRECT YOUR BILLING." So we are in collections for a bill we've had for (4) days, that I may not be ours.

    Business Response

    Date: 01/17/2023

     

    I was just made aware of the below situation at the end of last week.  We have investigated the matter and have concluded that this situation was due to an incorrectly completed Bill of Lading (BOL) which resulted in us invoicing the below company.  The error was a result of the bill of lading being filled out incorrectly by ******* ******** ******** *********** ****** ** *** *********** ******

     

    We were advised by ** ************ on 1/5/23 that this is their responsibility to pay so on that day the invoice was billed to them. 

     

    Our team is currently reaching out to *** ********** to appraise him of the situation.

     

    Please reach out to me with any further questions,

    **** ******

     

     

    Customer Answer

    Date: 01/23/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** **********

     

Old Dominon Freight Lines is NOT a BBB Accredited Business.

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