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Business Profile

Motor Scooters

Cribbs Customs Motosports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Scooters.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CRIBBS SOLD ME A BIKE THAT I COULD NOT REGISTER.
    THEY GAVE ME A DOCUMENT THAT I HAD TO TAKE TO DMV TO REGISTER. DMV TOLD ME MISSING INFORMATION NEEDED TO PLACED ON THE DOCUMENT. I TOOK THE DOCUMENT BACK TO CRIBBS OVER * MONTHS AGO AND CRIBBS STATED THEY DIDNT HAVE IT,

    IN FEBRUARY OF THIS MONTH I HAD A ACCIDENT AND NO INSURANCE, THE BIKE WAS IMPOUNDED. I WENT RETRIEVE THE BACK WITH THE NEEDED FUNDS OF$*** AND WAS TOLD THE VIN # DIDNT MATCHED BECAUSE THE VIN NUMBER WAS IN ERROR
    BY BOTH CRIBBS AND THE SAVANNAH POLICE DEPARTMENT. I HAVE LOST THE BIKE BECAUSE GETTING IT OUT IS MORE THAN ITS WORTH

    Business Response

    Date: 03/26/2024

    Mr. ******* original Bill of Sale (from ******* ** ***** including the customer's signature that shows that he received the Certificate of the Origin for the scooter on ******* ** ***** Thus he had all the original documentation to complete his registration but according to this complain he never did. More over, he stopped by and requested a duplicate of his Bill of Sale and to order his lost Certificate of the Origin back in February **** and was rude as he did not want to pay a small fee for the reprint of his lost documents.  The distributor charge for any reprint and mailing fees. We provided the copy of his Bill of Sale at no charge and reordered another Certificate of the Origin same day. The owner decided to cover the fee as we always take care of our customers.  When we received the duplicate via mail he had been called to pick it up and he never showed back in February **24. We have prove of all the documents, please see the attachment. 
    It is interesting to say that both the dealer and the police are wrong but the customer had all this time to figure his situation. 

    Thank you for your time. If you have any questions or concerns please let us know. 

    Please note that we value all our customers and always try to assist/help in any way we can.

    Customer Answer

    Date: 03/27/2024



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because:The vin #mounted on the vehicle was checked by Savannah police. It was to an older vehicle manufactured years ago. This is why CRIBBS would never give me the origin # or the ownership document back when I went to D.M.V. to register the bike . They are hiding why they did this. Check with Savannah Police. It's true Savannah police Error was documenting the vin incorrectly...they put on  case #********* vin#.   HO***************. And wouldn't release it because the insurance vin# was different . However the vin# mounted on the bike is ***************** which according to the police is the vin to a different bike . Model and year 


    Regards,


    **** *****






    Business Response

    Date: 03/27/2024

    Mr. *****, there is no such thing as "MOUNTED VIN".  All Vin numbers recorded by manufactures on vin tag and each bike has a vin on the metal frame. If you had issues with the police department recording it wrong on the police report, you need to address the issue to them. There is nothing wrong with the bike and all documentation was provided to you same day. The vin number matches the frame of the bike and the Certificate of the Origin. Sorry that you had to experience the accident. Have a good day!

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