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Business Profile

Moving Services

BC Brothers Moving
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I hired ********* to help facilitate a move 12/7-8/2024. When I called to receive a quote, I detailed what was in each room and what needed to be moved. We were informed that the team could pack for us one day and move everything the following day. Our estimated moving expense was quoted at $2,265.00. During the actual moving process, we experienced countless issues, including (but not limited to) the following:1. ********* supplied zero tools despite being told there was large furniture that would need to be disassembled 2. ********* broke the water line when attempting to move the washer (despite saying this could easily be done). We ended up having to call a plumber to repair the leak.3. Valuables (which should have been in a box) were found in the middle of our street by fellow neighbors 4. Team members asked inappropriate questions regarding our house price, etc. 5. The move was no where near complete at the end of the day. We ended up having to assemble all of the furniture ourselves as they did not do so Following the "move", we received our bill, which was $3,953.89 (almost double of which was originally quoted).We were very unsatisfied with the move given the issues as aforementioned. Therefore, we reached out to the company to discuss further. As a result, they agreed to remove an hour of time (charged at $209) from our final bill. I accepted this agreement. However, once I reviewed the final charge, I was charged $3850,89. I reached out to the company stating that an hour was not removed from the final bill. However, was simply ignored and just given a copy of our contract (which was signed prior to the move). I have not heard back from the company despite sending an email asking for a reply.

    Customer Answer

    Date: 01/06/2025

    Since filing the complaint, I have heard from the company with resolution of my complaints. 

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