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Business Profile

Periodontist

Smile Designs by Dr. Karen Cooper

This business is NOT BBB Accredited.

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1

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  • Tori Z

    Date: 08/13/2024

    I had an appointment at 1030am for a cleaning and x-ray. The hygienist I had was the only positive interaction. I already knew I probably had a cavity that needed a filling. The Dr. was looking at my teeth for maybe 5sec before telling the hygienist to go on with treatment plan and left. No explanation was given by her. They said they could get me in same day which was my mistake. I waited for them to call me back for an hour. While in the procedure the Dr. said she needed to step out for a few minutes and the assistant then said she would "be right back" well I looked at the time because I had a feeling. Sure enough 20mins went by with the bite block still in before I got up and found help. I was almost in tears from jaw pain. She helped me remove everything they left in my mouth. After an hour of waiting for her to "be right back" I got up once again to find out what was going on. Come to find out they left to do a crown in another room and had no intention on "being right back". At this point this is nothing but patient neglect. When Dr. ********************** Cooper and her assistant came back not one apology. They didn't speak a word to me and I never felt like such a $ on a table before. At the end the Dr. didn't ask me anything about how my mouth felt let alone my jaw. She rushed out of that room so fast. When I went to leave the office I had asked for compensation which I was told I could wait. At this point it was 1630. I spent the entire day in her office. She said the Dr. would give me a call. I never received a call from the Dr. about this experience. The only apology I got was from the person who helped me get the bite block out and it had nothing to do with the procedure. I have never in my life had a traumatic dental experience until this visit. Dr. ********************** Cooper neglects her patients and does not care. This is not her first time doing this as I have found another previous patient of hers that had a similar experience. I hope nobody ever has to go through what I did.

Smile Designs by Dr. Karen Cooper is NOT a BBB Accredited Business.

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