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Business Profile

Rent to Own Furniture

Aaron's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rent to Own Furniture.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Aarons to tell them I was moving, they representative told me I could schedule a moving date, They were contacted at the beginning of February, I told her, I did not want the furniture, because It was not brand new, but they were leasing it as a new item, but I wanted the television because it was new. Then, I told them I was waiting on them to get the furniture, they continued to call for a payment on an item they were suppose to pick up. The young lady said, I could pay $160 for the tv, so when I called for to make a payment the manage didnt want to take a payment, but said the account was 30 days late and started threatening because I move the television to the new address, which i gave him. He said he would report the television stolen. The representative was a black lady and the Manager was White. The Senior building I live in is known for break ends and I didnt want to leave the tv in an empty apartment. I had to pay someone to move it, because I am 59 years old and cannot lift heavy things.

    Business Response

    Date: 03/24/2025

    Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced. At Aaron's, we strive to provide excellent customer service and ensure every issue is resolved promptly and with care.

    We have taken immediate steps to address this, including providing additional training for our representatives to ensure our interactions reflect the level of respect and attentiveness our customers deserve.

     

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leased a washer and dryer set in June 2023. Washer quit working Thursday 11/9/23, called and got scheduled for a repair service and told they would be out 11-5 Saturday, so I canceled plans and sat here waiting. 4:45 pm I called them and was told they had no one to come get it and they would be there Monday. Today, Monday the 13th, I called at 1 pm when I still had no one call or appear as told. They then told me they would pick up from 1-3, but could they push that til 3-6 pm. It is now 9 pm and not a call, email, nothing telling me they aren’t coming. It’s an expensive product to begin with, but to lie and completely disregard an agreement is unacceptable.

    Customer Answer

    Date: 11/14/2023

    Please close the case. The business reached out to me and have taken care of the issue.

Aaron's is NOT a BBB Accredited Business.

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