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Business Profile

Tax Return Preparation

Bottom Line Taxes
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* was our tax preparer he submitted our 2021 taxes late .Per the IRS the didn’t receive the taxes until August of this year 2022 which causes us to inquire late fees and penalties in the amount of 478.00 .With that being said this is the amount we want refunded to us , As this is the amount we paid the IRS along with what we owed.

    Business Response

    Date: 11/28/2022

    This is the first complaint I have received 20 years of my practice.  I will forward ****** * ****** ***** a check for the amount of $478.00 immediately.  The Federal amount due of $1652 is 04/18/2022 or a penalty is created.  Each year this client owes Federal and doesn't pay on the due date and IRS requires quarterly installment during the tax year or pay the amount due by 04/15 each year.  in 202 the Tax payer owed $6058, in 2019 the Taxpayer owed $7065.  None of these were pay on time and each one created a penalty.  

    Customer Answer

    Date: 12/06/2022

    ***** **** ***** ******************* ***** ******* ******** ** **** **** ** *** **** ******************* ******** *** *** **** * *** ******* **** *** *** ** ********* ******* ** ******* ** **** ********* **********

     

    The said complaint was address and resolved....Thank you for your help

     

    ** **** *** ** **** ** **** ** ****** ******** ****** ******************* ******

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