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Business Profile

Trampolines

DEFY Savannah

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i paid for a membership june 8, 2023 month to month so my payment for june lasted til july 8 then it renewed charging me additional monthly fee for the month of july 8-aug 8 only issue is i cancelled and last day i was able to jump was july 7 also have email verifying that my membership was only valid through july 7 and no additional charges would be made to my account which was false

    Business Response

    Date: 09/13/2023

    Good evening, I have attached a referenced of this booking on our end of what we see. (I marked out anything that can identify the guest as requested by BBB) You can see in the first attachment that this booking was created on June 8th. If guest wanted to cancel before the second month payment, it would have had to be canceled 72 hours before the next payment which was stated in the terms and conditions that is attached to the booking and emailed to guest. If you look on the right side in either attachment, you can see the membership was not canceled until July 10th. 2 days after the second payment was supposed to be taken out therefore it still charged guest. The membership team have explained that if payment is denied for lack of funds or any other reason, it will still attempt to get payment even if the memberships is canceled after it is initially charged, because the money is still owed. I have also attached a screenshot of the terms and conditions attached to the booking that was also emailed the same day. If this agreement is attached and the guest did not cancel within the timeframe to not get charged again, there will be no refund given. 

DEFY Savannah is NOT a BBB Accredited Business.

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