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Business Profile

Upholsterer

Williams Upholstery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr ******** agreed to reupholster a chair for me in March 2022. He picked up my chair around the 3rd of March and requested a 300.00 (50%) deposit which I paid via check that he cashed. He stated it would take a couple weeks for the chair to be finished. On the 21st, after I texted him, he said he was seeing on the skirt and he would deliver it the following week. Then he broke his hand, had an unexpected death in the family, went to rehab and made every excuse possible before I asked him to just bring the chair in whatever state it was in. I got it back in September of 2022. Absolutely no work had been done to it. He lied about the work being near completion. He didn’t return my deposit despite multiple requests. I would like my 300.00 back. All of this is documented via text messages. I was extremely kind and patient throughout this process. My husband started helping me at the end and also has texts with ******. His business address has changed, and likely his phone number. His current phone number is +* ***** ******** and he lives on ***** ******* ** where he does his work. Can you help me? Thank you, ***** ******

Williams Upholstery is NOT a BBB Accredited Business.

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