We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Water Company

City of Savannah Utility Services Department

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

This profile includes complaints for City of Savannah Utility Services Department's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

City of Savannah Utility Services Department has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I recently moved into a new home (roughly .5 acres) with an irrigation system. The home is beautiful and we have no complaints about that. I was surprised that portions of Long County have to get Water service from "Savannah" but, so be it. On 07/27/2023 I noticed our water bill went from $85.82 from our 1st billing to $552.22 from our third bill. I could not believe what I was seeing. I called the water company and the representative tried to tell me it was our "irrigation system" that was running roughly 3 hours a day. I informed here she was wrong and that it runs roughly an hour a day for "the entire property". After going back and forth with her over the math of the gallons used (46370) our 1st bill cycle I asked how could we be charged for over "146000 gallons of water in one month? The representative was not trying to her that we have never had a water Bill anywhere near $500...ever. My wife was so frustrated asking simple questions about numbers being used. The month of March showed usage of 148,574 / May usage 46,370 which showed we used over 102,204 gallons of water in a one month period. Its just my Wife and I in the Home. We have a 3800 gallon pool for our Grandchildren when they visit. The pool had to be filled twice due to leveling but comes no where near 100000 gallons of water. I asked for a break down of the amount of water that was used for the irrigation since she claimed it ran the same time daily. She couldn't do it but instead offered the explanation "you're using water for other things too". Gee, you think? This has been one of the worst experiences I've had from a utility company since being a "cord-cutter" from cable. If I had another alternative for service... I Never had these kinds of issues in Liberty County speaking to Water Management. After being on hold for 15 minutes, she said "is there anything else I can help you with? I just hung-up. Come to find out, a neighbor has been charged over $500 to for a third bill too?

    City of Savannah Utility Services Department is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.