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Business Profile

Valet Service

Parking Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

This profile includes complaints for Parking Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 6, 2025 severe damage was done to my vehicle while in the possession of PMC valet service. I filed a police report and a claim with ***. After no response with PMC I started making calls and leaving voicemails with the company, on May 2, 2025 I received a call from the valet service that I used in OKC at approximately 6:00 pm. Found that my claim was never submitted to ***, the employee stated he would do it right then, and it would take a few days before I would hear back from PMC, I heard back from the on 5/5/25 at 8:30am., stating they are denying my claim due to it being caused from a 3rd party. I have emailed them 3 times to appeal, with no response. If they did a through investigation as they claimed, then they should be able to show me the proof that it was a 3rd party and not their employees. Until they can show me that proof that it was not caused by their company, then they are liable. I left my vehicle with them and trusted them to return it to me the way I left it.

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended a business conference hosted at the Hilton Ft. Collins (04/15 - 04/18), for which all registered attendees staying overnight should have received complimentary parking. I registered my vehicle / stay with the discount code provided by the Front Desk; however, it still charged me $34.50 at the end of my stay. Another registered guest was NOT charged. I attempted to contact PMC via their online form to dispute the charge (04/29) but was limited to their AI chat. Once I submitted all the requested info (length of stay, vehicle, etc.), it simply said I would be contacted within 48 hours. No confirmation email was generated to record the chat correspondence, & to this day, SPAM folder verified, NO RESPONSE. I must note that there was a disclaimer within the chat submittal that warned the customer that no foul language / threats would be tolerated & it would instantly void the request. VERY TELLING of a company if you have to state such; however, not the intent, the entries did NOT provide the opportunity for any slander. Again, I entered ALL the information as if I was originally registering my vehicle / stay within the app. Beyond a refund request, if the timeframe is 48 hours, I expect a company to adhere to their OWN policies & procedures.

      Customer Answer

      Date: 06/03/2025

      Just because I would like to maintain the integrity of my complaint, & wish for it to reflect accurately, the merchant did directly contact me on May 28th, 2025 to provide an explanation in the matter. I was refunded the disputed amount with no further issue. I can provide proof of the correspondence shall it be needed, BUT... I do deem the matter resolved & I am satisfied.

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PMC is a contracted valet company that works with the **************** in ***********, **. They damaged my vehicle while it was in their care, and they have denied my claim for damage and will not return phone calls from me or my insurance company.

    • Initial Complaint

      Date:01/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parking garage charged a service fee and taxes on top of hourly fee to park. Nowhere on signage or kiosk were these additional fees visible.

      Business Response

      Date: 01/13/2025

      Thank you for bringing this to our attention. Any additional fees are included in the total purchase price. However, as a courtesy, the customer's parking charge has been refunded.  

      Business Response

      Date: 01/13/2025

      Hello *******

       

      I apologize that you were not aware there would be sales and a fee. It is stated in the purchase screen prior to making your purchase but due to the confusion I have issued you a full refund, not just the tax and fee but for your parking altogether.

       

      Please allow 5-10 business days the amount to be reflected in your card balance.

       

      Thank you

    • Initial Complaint

      Date:12/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 14, 2024 at approximately 12:48 pm I entered the *** parking lot at **************************************************************. I scanned the ** Code and entered the requested information. I was quoted a fee of 8.00 for three hours of parking. I then accepted the terms of agreement. At no time was I prompted to pay the 8.00. I assumed that I would be prompted to pay when I left the lot. When I returned to my vehicle at approximately 2:35 pm I found a ticket on my windshield stating that I failed to register my vehicle and that I was being assessed a fee of ***** plus an additional processing fee of 5.00. I filed a dispute explaining the situation and stating that I would be glad to pay the 8.00. I received a reply stating that the ***** fee would remain and that my dispute was closed. I do not find the dispute closed. I believe that the actions of *** are predatory.

      Business Response

      Date: 12/23/2024

      PMC apologizes for the disruption this has caused. PMC will waive the $55 fee. Thank you for bringing this to our attention.  

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my car, a 2024 Genesis GV70 in Parking Management Conpany LLC(PMC)’s care on November 8, 2024 to valet park my car while I stayed at **** * ****** ** ****** in downtown ******* for 2 nights. The car was in their care through 11/10. When I placed my car in their care on 11/8 it was without 2 dings/scratches that were present when they returned the car to me. A complaint was filed and a decision was reached wherein they take no responsibility nor accountability for the damage that occurred while in their care. I pushed back requesting that they do so however I have received no response.

      Business Response

      Date: 12/12/2024

      A member of our claims team will be contacting the claimant to show the claimant the security footage. The footage shows the claimant's vehicle going into the exit lane and being struck by the exit gate. 

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incident Number: ********* 11/10 4:20pm Highway patrol reference number: ************** 11/10 4:56pm I came in at the hotel parking lot after checking in on 11/09/2024 at 6:00pm. When coming it to the parking lot there was a truck right in front of the opening gate obstructing me from entering. I have a big car, so I had to be careful to avoid hitting my car. I realized that someone was exiting as I was coming in so I waited for them to pass, that way I would have both gates open and allowing me to get in the parking lot without any inconvenience. As a drove under the poles the exiting bar quickly came down and hit my car on the left side as I was passing by, leading to a dent and scratch. I reported the incident as soon as it occurred to the hotel and the front desk girl called valet parking and security. The guys then took photos of what had happened and informed me that they would contact me the next day to resolve the damage to my car. This never happened, I never received a call from the hotel manager or any for that matter about my incident. I took matter into my own hands and decided to call the police department so they can bring up a report number and incident number. (Both documents are provided) All I want is a solution to the situation, the hotel or valet parking to do something about the incident. At the end of the day, I am the one with the damaged car and still no solution. I don't want to use my car insurance on this incident. Yesterday I received an email from the valet manager regarding the estimated that I provide from Caliber and he just provided me a $250 as a favor when the estimated to repair the bump and the crash is $1446.48, the hotel has not responded yet. All proof is provided below.

      Business Response

      Date: 12/02/2024

      PMC apologizes for the disruption this has caused; however, PMC is not responsible for this claim as the guest entered the property through the wrong entry point. Once we have the footage showing the guest improperly entering the property, they will be contacted. Thank you. 

    • Initial Complaint

      Date:09/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parked "valet" at ************************ 9/6 check out 9/8. At no point was my vehicle retrieved for me and one of the nights I parked myself because the attendant couldn't drive stick. Charged 3 days, stayed two, never received full valet service. Unable to contact *** via their web contact. Initiated a claim but received no response. Would like full refund.

    • Initial Complaint

      Date:08/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the evening of July 28th I pulled in to the valet for the ******* ****** serviced by PMC- Parking Management Company. I have been told by hotel staff and previous valet attendants to valet park here to get to the Music Room (5th floor of hotel). Per previous use of services and the sign posted by the PMC company, parking is free for 1 hour. I also confirmed this with the valet attendant on this evening July 28. Attendant takes my keys and tells me to pay using the link when I come back. I come back from the Music Room in the hotel 40 minutes later and there is a new valet man. As it has not been 1 hour, I ask for my keys without using the link. The new attendant tells me parking is not free and I have to pay using the link. I argue that the previous attendant told me differently and he says "Oh well, he lied". So now I open the link because the attendant is holding my keys hostage and I just want to leave. The link provided gives the option to TIP the attendant- no option to pay my valet fee. I had no plans to tip the attendant so I tell him what I can see from the link, that I am not leaving a tip, that there is no bill, please give me my keys so my friends and I can leave. The attendant then calls his boss because he is convinced that he is physically unable to hand me my keys despite there being no bill. The boss tells the attendant that he will send me an updated link so I can pay and leave. I again argue that the previous attendant said there was no charge before 1 hour mark for parking. The attendant is not letting this go, neither am I. The boss sends me a new link, I pay $12.57 and leave. I was offered no reason as to why the 1 hour parking charge increased. It was wrong of this company to not honor the fee I was told verbally and able to read at the valet station. I have reached out to this company via website parkingmgt.com 3 times with no response. The attendant gave me the boss' phone number- ************- and I called numerous times with no response.

      Business Response

      Date: 09/04/2024

      PMC apologizes for the disruption this has caused. The parking charge shall be refunded. Thank you for bringing this to our attention. 

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car (2019 VW Tiguan) was valeted with this company from 07/05/2024 through 07/07/2024. The company employee parked my vehicle under a pipe that was leaking what appears to be a corrosive material. My windshield has a corrosive stain that the supervisor, her staff and hotel workers were not able to remove. The integrity of the windshield is compromised. The supervisor completed a claims form and told me the company would reach out to me and take care of it. Several days passed and I called and spoke with the Manager, ****. He told me the same thing. I called and spoke to him in several occassions over the next 2-3 weeks because i had not been contacted by the company. I later received a forwarded email stating the company was not going to honor my claim and stated they were not at fault for things out of their control. I replied to the email stating it is totally under their control deciding to park my vehicle under a leaking pipe and requested they cover the cost of a replacement windshield. I am seeking to be made whole by replacement of my windshield. The cost is $1500 due to sensors in my windshield requiring it to be calibrated by the dealership

      Business Response

      Date: 08/12/2024

      PMC apologizes for the disruption this has caused. A member of our claims team will contact you. Thank you for bringing this to our attention. 

      Customer Answer

      Date: 08/19/2024

      The matter has not been resolved.

      The parking company has stated that the hotel is liable, however, the hotel says the parking company is liable.  I was told by both parties that they will work together to come to a resolve but that has not happened. 

      My business was with the parking company, not the hotel.  My vehicle was entrusted to the parking company, not the hotel. My car keys were left with the parking company, not the hotel. 

      The parking company needs to ensure a resolution. 

      Business Response

      Date: 08/23/2024

      Good morning. 

      We've discussed this matter with the hotel, and they will be taking responsibility for the damage to your vehicle. Please continue to address this issue with the hotel. 

      Thank you for bringing this to our attention.

      Customer Answer

      Date: 08/26/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: ********

      I am rejecting this response because: The matter remains unresolved at this time.

      Regards,

      **** ****

      Customer Answer

      Date: 09/20/2024

      The Parking Management Company finally conceded and sent payment for the replacement of my windshield on 09/12/2024 

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