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Business Profile

Water Softener Installation and Repair

Rhino Energy Water and Energy , LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Softener Installation and Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. After a botched installation and subsequent repair, the shut off valve for my $3000 shallow well pump was removed. After three calls to the local office at ************************************** at ************ to get this problem resolved and no response despite three conversations promising to report my problem, nothing has happened and the problem has not been resolved. 2. We had been promised detergent refills for the life of our water softening system. We have the order form and have contacted the number for customer service listed on the form and we have also contacted the local office for the promised supplies but have received no return contact nor have we received any information regarding or request for replacement supplies.

    Customer Answer

    Date: 03/30/2025

    The company against which I made the complaint responded with a visit by a representative who promised a resolution to my installation problem but twice now the company failed to do the pair as promised despite having set up appointments for the repair . My next resort apparently is small claims court. 

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a home in January and received an ad from this company for a free $25 Home Depot gift card in exchange for them coming to my home, testing the drinking water, and giving a presentation. ***** was here for over an hour, and promised to have the company mail the gift card. I said that I thought we were supposed to get the gift card at the end of the presentation, and he said no. I called the company on several occasions, asking for the card, and I got different answers each time. Sometimes they said that they would mail it. When I called again and they tried to say that they would mail it again and I said you already said that before, then they said they would try to email it. Never received it in email. Then they said they had a new system and couldn’t figure out how to use it. Then they said they had an installer coming to my area and he would deliver it to me after I threatened to file a complaint with the Better Business Bureau. Well, the installer never showed up. I offered to go meet him and pick up the card. They would never tell me where he was in town and I never received the $25 gift card.

    Customer Answer

    Date: 04/12/2024

    Update - the business has resolved the issue and they delivered the promised gift card to me. No further action is needed. Thank you

Rhino Energy Water and Energy , LLC is NOT a BBB Accredited Business.

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