Complaints

This profile includes complaints for Crystal Clear Creations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crystal Clear Creations

  718A MLK Jr Blvd Savannah, GA 31401

• 

  Crystal Clear Creations

  5723 GA-21 Rincon, GA 31326

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to discuss the delay in the delivery of Invoices #** and #*** fully paid on 8/28/2023 and 9/20/2023. As the invoice #** stated I was to receive 1 Custom FB ************************* Page, Cover, Profile Logo and contact information. Unfortunately, I never received this product in which I created myself. Im requesting a $100.00 refund due to the non-delivery of this product. On September 20, 2023, I purchased the printing options for Urithi Apparel. As of November 6, 2023, Ive received retractable banner shipped to my home after the pop-up shops I attended. On September 26, 2023, I approved the banner, on October 28, 2023, the banner was delivered to my home after the pop-up shops. On September 20, 2023, I text the owner with my mailing address advising please ship all items which were agreed upon. I even took the initiative and stated if I needed to pay to expedite shipping I would. On September 22, 2023, I approved the product tags, custom business cards and the thank you cards. As of November 6, 2023, I have no products. I was promised October 3, 2023, that a mockup for the custom runner would be sent via email. As of November 6, 2023, Ive yet to approve a banner. On October 24, 2023, via text the owner stated trying to rush a banner in which I didnt approve and was driving to SC at 5:00 am for delivery. After texting the owner several times October 27, 2023 @7:29 am, October 27, 2023 @2.46 and October 28, 2023, 8:04 am no responses. On October 28, 2023, I called several times 10:13, 10:14 and 10:15 and left a voicemail with no response. On October 28, 2023, at 6:35 pm I received a text message wanting a phone call to which I never responded. Im requesting a $236.95 refund due to non-delivery of the product. As a business this is unacceptable to wait on products for months. The refund amount in total is $336.95 and is due within 7 days November 13, 2023. I've emailed this company SEVERAL Times with NO RESPONSE!

  Business Response

  Date: 11/21/2023

  Good morning.

  We've responded and communicated with the client regarding a refund for rate of item within the package. We have also communicated and provided the client with updated contact information for the myself the owner. The print/delivery aspect of the project was mishandled by a print partner of which we relinquished the agreement. The retractable banner was shipped directly and the owner takes full responsibility for having a project mishandled while combatting the issues with the printing partner as well as turnover of internal company staff. The client did receive all designs of the project as well as a beautiful Shopify site that we'd normally price at $499 but due to past history and a great working relationship as well as traveling on personal tours of said client, we honored and provided a discount of services because we believe in her dream and her vision. Between juggling a loss and having the wrong people attached to a God-given vision, the issue occured. As the owner, even if we are not the one to make the mistakes, we take ownership of it. I personally attempted to deliver the retractable banner, business cards, and 4x6 cards to the other the day of her pop -up shop which was a 2 and a half hour drive because I wanted to support her event. I called and hour or so out and received no correspondence. I, in turn returned back home and we spoke Monday or Tuesday of the next week. As the owner, I wasnt aware certain aspects were not handled by the staff. I pay people who i thought I could trust to handle specific aspects and the ball was dropped. In small business we learn, to hire those who dont have to be micromanaged and have integrity. Upon second redlivery attempt,  I could not drive and make the flight in time so we paid out of pocket to have the banner shipped directly to her home and the  print partner was to reship all remaining items to the home address. I attempted to call the client upon my return and received no answer. I text to see if we could talk. I received no response and a few days later I received a dispute or cancellation request of which on my end I had to reach a resolve and the end result of was termination of two employees and termination of print relationship with the printing partner. In business, all you have is your word and this is how i take care of my family. We just reopened after restaffing while navigating the news of finding out I was pregnant while having the flu. We agree to a refund of what is owed based on our rates within the package quoted as we as whatever rate was given for unreceived items. We ask that the client an friend close this dispute and accept our professional apologies. Client is also able to apply the credit towards the book she should've published years ago. We are a faith-based company and we strive to do good business. Sometimes, you encounter bad experiences with those you trust to execute the vision God gave you.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14th I contacted Crystal clear creations to set up my website, I purchased the package that included the website, logo, fb page, business cards, application attachment, and contracts! I was to 7 fans max to have everything completed, which should have been the 21st, well here we are January 6th and still no website or anything! She took my 400.00 and hasn't delivered what was suppose to be delivered!!! Something needs to be done about this, this is ridiculous!!! I am angry and frustrated.

  Business Response

  Date: 01/09/2023

  This dispute though not completely inaccurate is not fully truthful. We’ve been in open communication with this client about this project and the client has received the logo. Though the website was paid on the notated date the client was contacted and apologized to for the delay in design as well as notified that the website form had not been submitted and received. The client and I just communicated on January 7th during non-business hours of the missing items requested. We informed the client that the login information provided for GoDaddy did not contain the requested domain and the client sent a screenshot January 7th with a WIX account that we still need access to connect the domain. We reopened today. Sundays we are closed in observance to ministry. The client has been told the hours of operation when we’ve spoken prior. The client and I have worked together on numerous occasion and I’ve been diligent in communication after issuing a professional apology due to sickness and the our hit and miss schedule with the relocation as well as her 12 hours shift. The client can expect to receive her website as promised by close of business and we still need access to the WIX account to connect the domain. We’ve maintained professional and open communication and believe the solution is the client to approve or let us know if there are any revisions to the logo that was sent as well as the website due to us receiving the questionnaire during the holiday closure. The client has received a professional apology and was informed of the next steps. We can work together collectively and professionally to reach a resolve. In all things, God requires us to get an understanding. No one is perfect but if we apologize and reach and agreement or allows for amendments and resolve. 

  Customer Answer

  Date: 01/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ********* ******