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Business Profile

Funeral Related Services

Gregory B Levett & Sons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

This profile includes complaints for Gregory B Levett & Sons's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gregory B Levett & Sons has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My brother passed 6/28/2023, and we used the company for cremation and purchased 10 copies of death certificates. The first issue was with the cremation, it took them almost two weeks to return remains. When l would call and ask l was told on one call that they have no idea where he is. I told her that was not a comforting statement. I eventually received his remains on July 12th. I then requested the death certificates on July 26th, and l was told that when she get back in office that she would check with DC coordinator. I have had no contact since then. The cost was over $2000.00. My contact person was Bre.

      Business Response

      Date: 08/15/2023

      Hello ****,

      My name is ***************************** & I am the *** of Gregory B. Levett & Sons Funeral Homes, Inc.

      I am in receipt of your complaint and our company takes these matters very seriously. Please allow time for me to investigate this matter and your brother's case file and I will contact you accordingly.

      My sincere condolences on your loss and I'll do my best to find a suitable resolution.

      Regards,

      *****************************

      Customer Answer

      Date: 08/15/2023

      Hello,

      My brother was ************************* death date 6/28. I called bre today and was told she was out sick, lady who answered the phone said she would check on death certificates (10). She promised to call me back, its been several hours and no response. This is the issue l have been facing. I cannot get any help without calling more than once.

      Business Response

      Date: 08/30/2023

      Thank you for your patience on this matter ****. After careful review we've been able to discover the reason for the delay with your death certificates. First, allow me to apologize for any lack of communication you and your family have experienced. We've met with your director and formally addressed this issue. In regard to the delay with ****************' death certificates, with respect to privacy laws, certification fell under the jurisdiction of the ********************************. These cases historically take longer due to the investigative measures required by the state. We have contacted the ************************* and the family in regard to ****************' certificate status and will be providing updates until certification is complete.

    • Initial Complaint

      Date:04/30/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business obtained my address information without my consent. I am requesting they no longer contact me.

      Business Response

      Date: 04/30/2023

      We apologize if you were contacted without your consent. Could you please provide more details about the method by which you were contacted so we can take you off any mailing list your address may be found. Thank you and we apologize again for any inconvenience.

    • Initial Complaint

      Date:04/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,My name is *******************************. In ************************** to pay $7500 bonding money so I went to ******************************** bonding company located in ************** in *******.Initially I paid $1000 to them but later because of the circumastances I paid the total amount $7500 so total I paid $8500 to ************************************ court case was closed in 2020 and I called ********************************* bonding company phone number "************' to ask about getting the bond money back but I came to know that levett and ************************ comapny in ******* is out of business and sold their phone number to another bonding company.So I called Levett funeral homes on ************ and explained my issue and the person in the front desk took the information from me and said that she will inform it to the respective person in the management. I called many times but I didn't get any information.So all I am trying to know is....I want to get my bonding money back from **********************************

      Business Response

      Date: 04/18/2023

      We are in receipt of your complaint and empathize with your long standing situation. Unfortunately, Gregory B. Levett & Sons Funeral Homes & Crematory, which this BBB complaint was levied against, is not affiliated with Levett & Philips Bail Bonding. This complaint was filed against the wrong company. 

       

      Regards,

      *****************************

      Chief Operations Officer

      Gregory B. Levett Funeral Homes & Crematory, Inc.

    Gregory B Levett & Sons is NOT a BBB Accredited Business.

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