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Business Profile

Fire and Water Damage Restoration

Penco Restoration, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for Penco Restoration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Penco Restoration, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a house fire on 8/23/23. Our house had to be completely rebuilt on the inside. Completion date for the rebuild was 5/1/24. As of today, 2/21/25 the rebuild is not completed. Penco, the contractor is charging for work that was not done and overcharging for work that was done. I uploaded the the last Penco estimate and my last communication to Penco In summary, Penco has overcharged me by $13,090.59 see email attached. I also upfronted $21,869.16 out-of-pocket toward our repairs (Penco was provided with receipts) and we need to be refunded for those expenses. In addition, the items highlighted in yellow in my attached email still need to be done. In order to ensure that the work is done in a thorough and timely manner, I will find qualified contractors to finish the remaining work. So far Penco received $143,785.52 from me. Penco requested another $57,000.00. The Penco estimate from 1/31/2025 (attached) is in the amount of $204.106,76. When deducting the ***** payments already made totaling $143,785.52, there remains a balance of $60,321.24. Deducted from that are the adjusted Penco charges we listed, attached totaling $54,585.87, which leaves a final total balance owed to Penco of $5,735.37. Penco is 11 months behind schedule and in no hurry to finish my house, We have lost faith in Penco's ability to finish the outstanding work and repairs. Throughout our entire dealings with Penco, they have purposely misled, lied, avoided, overcharged, and performed substandard repairs requiring multiple repairs to their repairs, resulting in great inconvenience to us and unnecessary time and money lost. Penco must provide warranties for both HVAC Units and all Kitchen Appliances: garbage disposal, dishwasher, gas stove top and exhaust, built-in microwave and oven. We expect all warranty information to accompany the revised invoice, showing the accurate amounts paid and owed.

      Business Response

      Date: 03/24/2025

      Good afternoon.   We are not in agreement with any of the statements made in the complaint.  I have attached the document of our emailed response to Mr. ***** with all of our comments in RED per each item.  Please let me know if you need anything further.  **** *****.   ************, ********************************

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My home suffered water damage from a shower pan leaking in my home 07/2022. Penco was hired at the suggestion of my insurer ******************** Penco subsequently did all the remediation and reconstruction completed 04/2023. However, during the remediation phase they cosmetically damaged a new tub that was installed in 2020. They agreed to repair the tub and they have tried more than 4 separate times to resurface the tub. The repairs have not been satisfactory and the tub is still cosmetically damaged. Pictures have already been shared with the general manger. I attempted to contact ******************* last week multiple times and he no longer engages me on this matter.

    Penco Restoration, LLC is NOT a BBB Accredited Business.

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