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Business Profile

Bulk Food Stores

Food Depot #35

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bulk Food Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This grocery store is selling bad meat, moldy fruits and vegetables and the items in the frozen food section are completely freezer burnt with no color ( meat is gray ). They sell items with next day expiration

    Business Response

    Date: 03/10/2025

    RE:  ID ********

    Good Morning,

    This email is in response to a complaint we received thru the Better Business Bureau from ****** ******.

    After receiving our copy of the letter, Ms. ****** was contacted by ****** ******, our Meat Market Supervisor on 03/04/25.

    Ms. ****** explained that she had purchased ***** Frozen Chicken Wings that had broken bones and a bad odor. 

    She also purchased a package of mushrooms from the ****************** that appeared to have mold on the bottom.  
    Ms. ****** was able to return the items and they were replaced for her.  The store manager also gave her a $50.00 gift card for future shopping.  

    ****** asked her if she had a complaint about our fresh meat counter and she said she did not.

    ****** commented that the customer was very nice and mentioned she shops at this store often.  

    As a precaution,the meat market, frozen foods and produce sections were inspected by our Stores District supervisors to ensure that each department s product was in good order.

Food Depot #35 is NOT a BBB Accredited Business.

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