Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in 40 needlepoint canvases to have her sell, contract was entered into June 2022. She was suppose to sellin **** and I would receive 6O% and she would get 40%+fees. Now **** says no account for this business. June 2023 after sending several emails/phone messages she sent me money for sale of three canvases So lately when I call to see the status of the other 37 I get emails returned undeliverable and when I phone get message that box is full. Have sent letters and still no response So have no idea if she is still in business. At this time I would like these canvases sent back(I have a detailed list of what was sent)It seems that she is ignoring my request and I need help. I started in august if this year to get information from her. Found note on ******** that she is selling there and now that is also gone The three canvases she sold totaled $329.85 and I received $153.51 (difference was the fees she charged Would just like the return of my merchandise and feel that this should be at her expense as she is no longer using **** as noted in my copy of agreement

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent 15 needlepoint canvasses in June 2020 to be sold on consignment by *********************. I did not hear a word from her until i contacted her in April 2022 asking her to return unsold canvasses. She said they had all been sold . She said she would send be an accounting and check soon . I did receive a check for some but no accounting. She said Id get the balance within 2 weeks. I send requests and reminders. She has blocked me on emails and sent a message that she does not want me to contact her . I know that over item sold 2 years ago . It us unprofessional and unfair that she has not paid me abs sent an accounting. She should not be in business. Please help if you can. Thanks you, ***********************

  Business Response

  Date: 08/18/2022

  Thank you for the opportunity to respond to this complaint.  I am happy to provide not just my explanation of this situation, but also documentation that proves that some of the statements in this customer's complaint are not only misleading, but some are outright false.  First of all, let me address the claims she made, and then I will give more detailed information surrounding these issues.  She originally sent me 14 canvases, not 15, in May and not June, and she included a list in the package with just 14 items on it.  Later she sent me photos of the canvases she sent, and there were photos that she apparently was trying to say she had sent me, but they had never been sent to me.  I explained this in an email to her which is attached here.  Second, she said she never heard from me after that until April of this year and that's incorrect.  I emailed her on May 30th that I had received her package and that email is attached as well.  It is true that she did not hear from me until April, but she must not have remembered that I had told her when we first talked that when a customer sends me only ***** canvases, I usually wait until everything has sold to send her a check for the entire amount and she was fine with that.  And when she contacted me in April, I told her that it had taken almost a full two years but everything had finally just sold.  It is very common for some items to take a very long time to sell, especially during the recent pandemic.  She sent her canvases at the height of Covid, and beginning in July of 2020, sales declined dramatically every singe month for the rest of the year, and ***************************************************************** needlepoint in 2014!  Unfortunately, 2022 has not been any better, probably having a lot to do with inflation.  Third, she said she received the first check but no accounting, which is also untrue.  I emailed the accounting to her on May 16th, and I know she received it because she replied to my message!  You can see those messages attached too.  She emailed me that she received the check on June 3rd, so it must have been delayed in the mail.  I arrange for checks to go out from my bank's website, and since they need to create and mail a physical check, it generally takes at least a week, but I have had checks delayed and/or lost entirely over the last few years.  Fourth, I did not say I would send the second check in two weeks,  but on June 8th I said that I would send it as soon as I could. and that email is attached here.  If getting the check was so urgent, why did she wait 6 weeks to cash it?  It never cleared my bank until July 18th!  She failed to admit that on two different occasions she went on ******** and left negative comments on my business page, which I was able to delete.  I had blocked her finally from leaving text messages and emails because she sent 15 emails between 4/30 and 6/22 /22 and several texts as well.  She also sent me ******** messages and submitted forms on my website in order to keep contacting me.    I am running out of space and  time to type my response, so I will close by saying that I don't know what she hopes to accomplish by submitting this complaint other than to try and ruin me, because I have emailed her the accounting for a second and final check and she should have it by August 24th.  Thank you.

  Customer Answer

  Date: 08/18/2022

  Dear BBB,

  I disagree with many of the claims/comments made. If someone deleted ******** comments I think they only want their version of the truth. If she sends me the check as she says she is doing , I will be happy and think BBB has been very instrumental in settling this . 
  thank you very much!

  **********************;

  Business Response

  Date: 08/23/2022

  I would like once again to respond to the statements she made.  I don't understand how she can disagree with anything I sent in my previous response as I provided documentation backing up every claim.  I deleted the ******** comments because she had randomly chosen posts I had made, photos of needlepoint items on **** (not hers), and those comments had nothing to do with the posts themselves, and would not have made sense to anyone happening to view them, not to remove a "version of the truth".  I have attached the details of her final check, which my bank shows an expected delivery date of tomorrow, Wednesday August 24th as I had previously stated.  I hope it arrives then so that she will be happy with the outcome as she said she would.  Unfortunately I have no control over the post office, and there is no way to trace a 1st Class envelope, so hopefully this whole situation will be resolved very soon.  Thank you.

  Customer Answer

  Date: 08/24/2022

  Good morning,

  Following are some comments in reply to the vendors concerns:

  * She seems to be very focused on why it took me 6 weeks to cash the first check. This is not her concern.  Her concern should have been to pay what she owed.  However, until 2 weeks ago I worked full time, **** hour days.  I did not have easy access to my bank.  I was busy weekends babysitting and grocery shopping etc.   

  *I do not recall a conversation she refers to 2 years ago where I agreed to the terms of her not settling the debt until all items sold.  I do know that one large item sold right away and I was surprised that I did not hear from her.  I asked a mutual friend about it and she said she would ask about it.  I dont know if she did.  If there was such a conversation why did she not mention it recently when she knew I was so worried about being paid?  I sent many emails and texts because I thought she was trying to cheat me.

  * Did she attach the email that she sent me in which she noted that since I posted a negative comment she was going to make me wait longer to be paid? 

  * the negative comments were regarding her non payment of her debt to me.  I posted some positive comments , hoping that these would encourage sales (in case $$ was the reason she would not pay). The fact that she deleted the negative comments may explain why her rating is high. 

  * I had noted in one correspondence that there were 15 canvasss not 14.  I think the issue is that there were 2 that a could be grouped as a set.  I am not making an issue of this.  The issue is:  she owed me money and did not pay.

  * I am not going to go back and try to find out the dates the canvases were sent - May, June- it was over 2 years ago, we can agree on that.

  * Hopefully the check she owes arrives today.  

  Business Response

  Date: 08/25/2022

  I have already explained everything that happened, and provided all the documentation necessary as supporting evidence, so there is only one more thing I will address...since she continues to insist that she sent 15 canvases (although she says she is not making an issue of it), I am attaching her original handwritten list...I have numbered each canvas down the left-hand side of the front page, and it clearly shows that there were 14, not 15 canvases sent to me...and I listed numbers 6 and 7 together as they were a set, so there were 14 canvases, 13 separate sales...that is also the number reflected on the two pages with details of her sales...now the only thing left is for her to send a message once she receives the final check so this matter can be closed once and for all.

  Customer Answer

  Date: 08/25/2022

  I did request the accounting related to the 2 schedules she attached.  By this I mean the copies of the sales receipts , not just a self created schedules.  I will go back to my emails and try to get verification of the number of canvases.  In the meantime, please send the copies of the actual sales that will verify the accounting.

  I have not received the check yet (today is the 25th).

   

  Business Response

  Date: 08/26/2022

  There are no "sales receipts"...I get a total report for all my sales from which I need to go through every sale and calculate the fees for each one...the details in the reports I sent to her are exactly the same thing I send to every person for whom I'm selling, and no one has ever requested anything else...if she has looked at my attachments here, there is no way she can disagree with her own handwritten list of the canvases she sent...and once again, I certainly wish I had control over the *********** and how quickly mail gets delivered, but again, look at the attached document from my bank and you will see that it was sent with the expectation of being delivered by August 24th.

  Customer Answer

  Date: 08/26/2022

  I wish I could attach prior emails sent from and to her but I am using just an iPhone and iPad and have not been able to attach items.  If able I would attach the email she sent me 8-16-22 in which she said she thought it was a good idea to make me wait longer for payment.

  4-30-22 she sent me an email saying that there were 14 canvases, (the bra and tap pants together) .

  May 2020 I sent her  pictures of 17 canvasses.  She replied that she received them and she was unhappy that they were rolled up so  shed have to flatten them. She did not mention how many she received until 2 years later.

  The above explains why I am not trying to challenge the number of canvasses.

  I do not really expect her to provide the copies of sales receipts although that would prove that she is correct in her accounting.  Without those there is no way to validate the amounts she is paying. I am a CPA and am familiar with audit procedures.  Her schedule is not proof of any actual sales.  

  I received a check today.  The amount is very low.  I am happy to receive it though and really appreciate the BBB input.  Well done BBB.

  Sincerely,

  ***********************

   

  Business Response

  Date: 08/30/2022

  Thank you for closing this complaint.

  Customer Answer

  Date: 08/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. (As long as the check cashes).

  Thank you very much!
  
  Sincerely,
  
  ***********************