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Business Profile

Essential Oils

Common Scents & Accessories

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Essential Oils.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Common Scents also known as tryscents back in August 1st 2024. When I went to check the status of my order, the site was down. Then I kept checking it for about 2 days after ordering to see if had been fixed. The site still isnt working. Then I tried calling and the number they have is someone else's number now. I have ordered from them before and I had to reach out to them several times before I got my order delivered to me. Now I cant contact them at all because the website is down and the number is no longer their number. I would just like a refund. And I wont do business with them any longer. Thanks

  • Initial Complaint

    Date:06/07/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order May 19, 2023. I ordered 6 items for a total of $35.99 including delivery. I emailed June 2, 2023 to inquire what the status of my order was and my response was an email showing a label had been created with *** and was given a tracking number 1Z8A98780323725251. I have been checking the status since Friday there has been no change. I requested a refund yesterday and there has been no response. This is my 3rd time ordering from them and each time I've had to send an email to inquire about my purchase, the only difference is I didn't receive my product this time. I looked back at my records and realized I've ordered 1 time every year since 2021, so I guess I forgot about the bad service each time because the product is actually really good. I looked up reviews this time to see if I was the only one having this experience and sadly I'm not. I like supporting small businesses and it brings me no joy to complain about this company, however customer service is very important and so is integrity and they seem to be lacking in both areas. I either want my product or my money back.

Common Scents & Accessories is NOT a BBB Accredited Business.

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