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Business Profile

Pest Control Services

All Pro Pest Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for All Pro Pest Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

All Pro Pest Services, Inc. has 3 locations, listed below.

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    • All Pro Pest Services, Inc.

      PO Box 788 Smyrna, GA 30081-0788

    • All Pro Pest Services, Inc.

      PO Box 529 Marietta, GA 30061-0529

    • All Pro Pest Services, Inc.

      1259 Cobb Industrial Dr Marietta, GA 30066-6616

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with ALL-PRO Pest Serices at ****************************************************** for mosquito control services for this summer season 2024 (to include 7 applications). So far, they have sent notices that they applied 2 applications to my lawn, but DID THEY NOT COME and do the work. There have been no technicians on my property to my knowledge, and I have been at home when they say they have come. I believe this to be a con as well as false advertising. I called their office and talked with a spokesperson who did nothing to resolve the issue. I want a refund and cancellation of their so-called services. Name: *************************, homeowner Address ************************************ Phone ************

    • Initial Complaint

      Date:05/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid All Pro Pest Services $310 in mid April 2023 for an annual contract (to run through July 2024) to monitor for termite activity and a retreatment/repair warranty. Service was canceled at my request in March 2024 and All Pro Pest services retrieved their termite bait stations (also in March) and are no longer protecting and/or monitoring the property for termites. Despite several written requests and also speaking to a manager named ****, All Pro refuses to provide a prorated refund (approximately $100 for ? year) for services unprovided. Note: I will also be reporting All Pro Pest Services for selling repair warranties to myself (and many others Im sure) that exclude coverage on the very homes theyre being sold to cover.

      Business Response

      Date: 05/20/2024

      Page 2, Line item 1 of the contract states "The Customer may cancel this Agreement in writing within three (3) business days of this Agreement without any fee. If the Customer
      desires to terminate this Agreement after such three (3) day period, he may do so after paying All-Pro a cancellation fee equal to twenty
      -five dollars ($25.00). The three (3) day right to cancel this agreement is waived when service are rendered. "

      ***************** took possession of the property July of 2020.  The renewal for this property was paid 2021, 2022, and 2023.  The terms of the contract haven't changed in this time period.  

      A copy of the warranty, and the terms and conditions was provided at the closing in 2020.

       

       

      Customer Answer

      Date: 05/25/2024

       
      Complaint: 21704287

      I am rejecting this response because:

      All Pro Pest Services has not provided an explanation or defense here whatsoever, all they have done is simply admitted to selling me an erroneous contract for the last 4 years, and getting away with it.  All Pro Pest Services is effectively saying that if I didn't realize I was being deceived before, there's no reason I should be complaining about it now, and that if one cannot figure out that he or she is being sold an erroneous contract within 3 days then too bad.
      It does appear to imply that if I pay the $25 dollar fee to formally cancel the contract, then they will provide the appropriate prorated refund.  Is this the case?

      Sincerely,

      ***********************

    All Pro Pest Services, Inc. is NOT a BBB Accredited Business.

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