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Business Profile

Secondary School

The Quadrilingual Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 9, 2023 a written notice was given to the Quad Academy that my childs last day will be June 30, 2023 which is more than the required 30day notice per the handbook requirements. On May 31, 2023 I paid the full tuition amount of $1575 for the month of June. On June 9, 2023 I was forced to remove my child sooner than expected because I no longer felt their school was a safe environment for my child. On June 15, 2023 the owner agreed to give me a courtesy credit back of $1023.75 for the month of June due to our horrific experience, which was returned back to our credit card. On July 6, 2023 the quad academy made an illegal and unauthorized charge of $******** from my account, despite the properly given written notice that was provided stating that my childs last day will be June 30th. I have an open dispute now fighting for a full refund of $********. They are lying to my credit card company agreeing to only refund me in the amount of $******. After I calculated all of the numbers I figured out that she is sneakily trying to take back her courtesy credit from June of $******** by agreeing to only give me back $****** in the month of July. My math: ******** (June curtesy credit) + ****** (amount merchant is trying to pay back for July) = ******** (total unauthorized amount taken from my account July 6, ******* have asked multiple times for them to reverse this illegal charge, unfortunately she is not open to being honest and doing the right thing by refunding the illegally charged amount of $********. Due to giving the proper notice the last financially transaction should have been the day she provided us the curtesy credit of $1023.75.We have attempted to resolve this amicably and now we are seeking additional legal solutions to get this resolved properly.To resolve this issue we would need the full amount of $******** refunded back to us immediately.

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