Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are charging for services they didn't provide and also charging 7 workers and only had 3
Business Response
Date: 10/23/2024
Hi the customer was contacted and there was a lapse of communication that I take full responsibility for and the issue is resolved with both parties satisfied. We take pride on providing exceptional work especially during a natural disaster and want to aid in safely removing trees from property.Customer Answer
Date: 10/23/2024
Complaint: 22455778
I am rejecting this response because: I have not been contacted nor has my insurance team been contacted. The issue has been not be resolved!
Sincerely,
******** ******Business Response
Date: 12/03/2024
One of my subcontractors was engaged to perform emergency tree services at Ms. ******** property during the storm. We confirmed that the insurance company issued a partial payment for the services rendered over 30 days ago. However, to date, we have not received any payment from Ms. ****** for the outstanding balance, which has now exceeded 60 days. It is important to note that Ms. ****** was informed that the insurance payment was for the specific services performed at her property. Additionally, it was clearly communicated that she signed a contract stipulating an 8-hour minimum for the work completed. We fulfilled all agreed-upon services without causing any further damage to her property. As the customer has received payment from her insurance provider specifically to cover our services, we are concerned about the lack of payment to date. We value our customers and strive to provide high-quality service, and we hope to resolve this matter amicably. Thank you for your attention to this matter. Please feel free to reach out if you need any further information.
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