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Business Profile

Driving Lessons

A-1 Driving School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased driving lessons many years ago- pre COVID. Have 6 remaining lessons id like to utilize as a refresher after not driving for the past 3+ years. I have been trying to contact someone for close to 3 weeks now. Originally received a response but only after having to hound repeatedly. Responses stopped once I asked for proof that I was aware of cancellation policy. Who I spoke with, ****** is trying to claim I must pay $90 in cancellation fees to have my remaining hours released to me. I do not recall ever cancelling or even being made aware of this policy so I asked for proof like a signed contract or any record of me cancelling. That was a week, 4 emails and 2 voicemails ago. Radio Silence. These lessons weren't cheap and I think it's ridiculous to hold 6 hours which goes for $455 today hostage. I informed ****** if this wasn't resolved by yesterday 6/11 afternoon that I would have no choice but to outline my horrendous experience and theft of my pre-purchased hours online and to the BBB so here we are. Do not recommend. Looks like this is common behavior for this company after scouring reviews across multiple platforms.

    Business Response

    Date: 06/14/2024

    The student scheduled 3 lessons in 2018. Our driver went to their house 3 times for the lessons and the student did not show. There is a cancellation for lessons that are not canceled 24 hours prior to the ******* Once the student pays the cancellation fees their hours will be released. 

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/21/2023 I booked 8 hours of driving I was only able to attend 2 hours of the scheduled lessons. The remaining 6 hours were either falsely reported as completed or cancelled, without any valid reason or communication from the company. I demand that A1 driving school issue a full refund for the unused portion of the driving lessons as well as compensate me for the time and inconvenience they have caused.

    Business Response

    Date: 06/11/2024

    On 4/21/23 and on 4/23/23 ******* purchased 4 hours of driving ******s, totaling 8 hours of ******s. He did a cahrgeback for 4 of the hours. He booked a ****** on 7/5 and then canceled it himself. He booked a ****** with ********** on 7/20, he completed this driving ******. He booked 2 ******s on 7/21 & 7/27, he did not show for either ******. ********** went to his house both times. We charge a $30 cancellation fee for ****** not canceled 24 hours prior. We have waved 1 fee. ******* will need to pay $30 to get his last driving ******. He can contact our admin, Caree to pay the fee. He has emailed with her multiple times. 

A-1 Driving School is NOT a BBB Accredited Business.

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