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Business Profile

Essential Oils

Unique Oils

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Essential Oils.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my 2nd order with this company. The first order was prompt, and received. This time around, it has been terrible. On May 29, 2022 I ordered ******* from Unique Oils, in the amount of $44.79. Order number texted to me was #****. On June 1, 2022 a second text was sent to me with a tracking number for my purchase 1Z4853V10392403400. I never received my order. I reached them via chat on their website, as well as email, on June 19th, 2022. They informed me (via chat) that the post office had lost my package, and they would send out a new one. They also told me that they would use the same tracking number. I reached out again today, July 6th, 2022, and have had no response. I did find them on ********* under the Unique Oils name, and there is a call option. I called, and it comes up as ***************** LLC with a phone number ************. I was given the message they have a voicemail that hasn't been setup. As you can see, I have given them ample time, and multiple chances to correct this situation. this I would like to get my money back.

    Business Response

    Date: 07/22/2022

    We dropped the package off at the *** and it was scanned.  ****************** should have been in receipt of the package.  The timeliness of being slower is being I was in the process of opening up 2 more locations.  I am doing this by myself so I missed the order.  I have a lot of orders coming in so it was an over sight.

Unique Oils is NOT a BBB Accredited Business.

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