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Business Profile

Fire and Water Damage Restoration

Purofirst of Gwinnett, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

5

Average of 1 Customer Review

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Review Details

  • Howard W

    Date: 04/17/2023

    It seems like posts on BBB are complaints, and I want to share my great experience with the team at Purofirst of Gwinnett. My insurance adjuster recommended them when I said I needed help finding a contractor. When we got the green light, they said they could start in a week. A day later, we received a call that a crew was available the next day!The guys who did most of our project were friendly, courteous, detail-oriented, thorough, and really knew their stuff. They were trustworthy, so we felt fine leaving the house while they worked. They went above and beyond to minimize the mess (drywall, hello?!), hang plastic, and sweep.Our project entailed re-drywalling and new flooring in *******, which came out great. Our guest room needed paint and trim work. Our small bathroom was a big piece of the work; it was a total redo. The work of ****'s tile guy was meticulous -- he's a true craftsman! Shout out to the office staff, who had great communication. Emails were answered quickly, and no question we asked was treated as dumb -- and trust me -- I'm sure we had some dumb ones!Purofirst of Gwinnett has built credibility with insurance companies. Two small issues came up *after* we had already received our insurance check, and **** worked directly with my insurance company to update the costs, no questions asked.Bottom line: we had a 3-week (ish) renovation, which is probably small potatoes for Purofirst of Gwinnett. However, we were always treated like royalty, no matter how big or small we were.Disclaimer: I wasn't asked to write this review, nor did anyone pay me for it. In fact -- I didn't tell Puro I planned to post one!

Purofirst of Gwinnett, Inc. is BBB Accredited.

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