Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a pre-made e-com store from this merchant on February 27th for $5. I didnt intend to purchase anything else other than this. My card was charged for $97 from this same merchant on March 6th. I didnt authorize this purchase so I contacted them and asked them why this money was taken out of my account. They claim that it was subscription and I told them that thats not something I wanted to purchase and to refund my money. I received an email today, March 9th from them. The email stated we can process a FULL refund but then the next sentence says we can only offer 50% I just want my money back in full as I havent even used the credentials yet for the store
Business Response
Date: 03/10/2025
Hello ******,
We have researched our database and do not find your name,address, email address or phone number in our system. We do not find any transactions for $5.00 or $97.00, as we do not sell any products or services for those amounts. myEcon, *** DOES NOT sell pre-made e-com stores.Additionally, the screenshot of the email that you attached to this complaint is from a company named **** Websites. That email DID NOT come from myEcon, Inc. Your complaint was filed against the wrong company and should have been filed against the **** Website company.
Sincerely,
myEcon SupportCustomer Answer
Date: 03/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:01/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not sign up with this company. I have no idea who they are! From August 23, 2023 thru January 23, 2023 I was charged $30 a month. I did not receive any goods or services from them. This company is a bunch of con artists. I would like for them to show me what they supposedly did for me! I am disputing these charges with my credit union.Business Response
Date: 02/01/2024
Hello *********,
We have researched our database and do not find your name, address, email address or phone number in our system. We do not find any transactions with your personal information on them. In addition, prior to this BBB complaint, I do not find any record of a phone call or email to myEcon from you about this issue.
Since I cannot find your personal information in our system, I can only assume you mean that your credit card was fraudulently used to make a purchase from myEcon.
To better assist us in locating the charges, please email us the last 4 digits of the card used to make these charges. Once we have that information, we should be able to locate and identify the charges.
Please email to ********************************** as soon as possible and we will work to resolve this issue for you.Sincerely,
myEcon Support
Initial Complaint
Date:07/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
07/28/2023 $45.35 I have no clue what this business does or why they would be drafting money out of my accountBusiness Response
Date: 07/29/2023
Hello ******,
On 6/30/23 at 11:00 AM ET, you enrolled in the online myCredit System (DIY online Credit repair and credit improvement training program) from your IP Address: 173.49.27.12. At the time of enrollment, you agreed your card would be charged $39.95 plus sales tax each month for the monthly subscription fee.
Prior to the email from the BBB, I find no record that you previously requested to contact myEcon for any reason. You could have requested cancellation and/or assistance via email to ********************************** , a phone call to ********* Services, (the phone number and hours are listed on the website as well as all emails sent to your email address at: ********************* or you could have initiated the cancel process yourself on the myEcon website.
No problem, your account has been cancelled and you have been refunded for the 7/28/23 charge of $42.35. Please allow 3-5 business days to receive in your account.
Sincerely,
myEcon SupportInitial Complaint
Date:12/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I gave this company 39 dollars a month for credit repair I didnt ask for any of there other services Well I got really busy then got long term Covid mono Just getting back on my feet and decided since my six months is up Ill do my credit report Well I couldnt f figure it out so I sent them a email for help didnt get a response after 3 weeks so I tried downloading dispute letters And cancelled my account and found the letters are not showing up it takes me back to sign in I paid 268 dollars and didnt get what I paid for I reached out to a rep who said I was trying to be slick by downloading letters I didnt see a problem with that since I paid 268 dollars Either help me or give me my money back its harder than it looks getting around that siteBusiness Response
Date: 12/08/2022
Tell us whyHello,
On 3/16/22, Ms ******** enrolled in the myEcon Income Shifting Membership. The membership has a month to month subscription fee of $39.95. The membership includes several services and financial tools to include the myCredit System (Do It Yourself Credit improvement and training program). The monthly membership fee must be paid and current to get access to the membership and all of the included services.
On 11/6/2022, Ms ******** logged in to her myEcon account and cancelled her membership. Effective immediately, she no longer was allowed access to the services.
Ms ******** states I sent them a email for help didnt get a response after 3 weeks. As of the date of this complaint, I find no email was received by myEcon Support nor do I see any record of a call from Ms ******** about her complaint. Both the myEcon Support email and phone number are prominently displayed under the Contact link on the myEcon.net website. If the myEcon Support had received this complaint, I can assure you that it would have been resolved immediately.
Per your request, I would be happy to resolve this today by giving her access to the myCredit System service.
I have reached out to *********** for resolution.Customer Answer
Date: 12/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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