We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tutoring

Kumon Math and Reading Center of Snellville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tutoring.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed my two girls up for tutoring at the beginning of October. My expectations were to help them catch up in Math and bolster their reading comprehension. We attended an orientation workshop for parent to get more information and also for the kids to take an exam to see where they were academically. Results were given and my expectations were confirmed with a conversation with the owner. The kids started October the 10th 2022. Eight weeks went by and I started looking at the practice guides they were giving the kids. My girls are 12 and 9, the practice guides were at best kindergarten material. Ex: 1+1, 1+2, 1+3 and so on several pages long. I was astonished so the next tutoring session we asked one of the teenagers working if he could contact the owner for a conversation. I explained I didn't understand why the girls were getting such simple material to study and I asked if they helped with homework. I was told everyone starts their regardless of their test results and no they do not provide homework help. I explained to him, that was not my understanding and that isn't what I was looking for regarding tutoring. He said he understood and we agreed November would be the girls last month. The total monthly rate for both girls was $580 a month. I paid $580 on October 12th via auto draft set up by this Kumon location. And the other payment came out November 3rd. Novembers payment was late by 3days and i was charged a $30 fee. I understood and paid it on the 3rd of November as well. It was understood that they wouldn't return after November. And I never heard from them again, I signed my girls up for a different tutoring service that met my expectations. Fast forward to January 2023 I pulled my credit report because we wanted to make a big purchase and I noticed I had a collection for $10 from Payliance and late payment from Kumon I called both companies. The Kumon location owner called back to pay she wasn't able to help it was corporate. The debt collector stated it was a late fee from November. i asked why wasn't I contacted prior to placing it on my report, they stated it wasn't their policy to call me. I have tried several time to get this removed with no resolve. As a consumer I feel punished for cancelling their services with vindictive retaliation to my credit report.

Kumon Math and Reading Center of Snellville is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.